Levin Furniture & Mattress

Yvonne R 

on BBB

4 years ago

I'll never shop at Levin's again. I bought a sofa in mid April I was told delivery would be by mid May but it did not happen. Then I went to the store again and changed the sofa and was told I'd get delivery by mid June. I'm still waiting. I called to find out when I could expect delivery and was told "not until July". They wouldn't even offer reduced price or reduced delivery fee. I had my old sofa removed for the new sofa I don't have. They're blaming slow delivery on covid-19 and the lack of wood. How will you keep custom... read more

K O 

on BBB

4 years ago

My wife purchased a sofa with a warranty at beginning of February 2021 from this place and they told me that it will be delivered to my home at the latest at the beginning of May but they haven't sent it although it has been 4 months since my purchase. When I called them, they said that it might be ready at beginning of August. So, they hope to deliver it later than 6 months (more than a half year) after the purchase date. So, they simply sold something they don't have and they took the money. If I do the same thing, probabl... read more

Kevin W 

on BBB

4 years ago

Bought a house full of furniture from beds to living room set tablesand dressers Had to have the sofa serviced a few times not even six months after we purchased it it literally fell apart I was sitting on the floor Couldnt contact anyone about the matter because of the Covid-19 virus When I was finally able to talk to someone they told me that they would not help me with this matter because i didnt purchase a extended warranty.I think a sofa should last longer than 6 months I had to replace the sofa myself because we couldn... read more

Aaron R. 

on BBB

4 years ago

My wife and I ordered a sofa set at the end of September 2020. We were told that since we had ordered it the exact same way the floor model was, that we would receive it within 12-16weeks. 18 weeks had passed and we did not receive any update on delivery, so I reached out to them and they pushed the date out, without calling and communicating that to us. This ended up happening 2 more times, with us having to reach out to them for an update. Finally we decided because lack of communication and poor customer service that we w... read more

Kyle M 

on BBB

4 years ago

I purchased furniture from Levin’s in September 2020. Asked the salesperson 5+ times if my old furniture would be hauled away. He assured me it would. Furniture was estimated to be delivered end of October 2020. October 30th I called to confirm. Told it would be end of November. End of November came I called and was told it would be early January. Early January came I called was told early February... etc etc. it was always me calling them. Never them calling me. Finally got a delivery date of April 1st. Delivery came and wa... read more

Dale H. 

on BBB

4 years ago

Like others here, I wish I could give them 0 stars, especially the Salesperson, Gordon. We order a sofa and reclining chair back in mid-Nov. We were told delivery would be mid Feb. Needless to say, mid-Feb comes around, they send us an email saying there's been a delay, will not be delivered til mid-March. Mid-March rolls around, no delivery. I call again and tell them if it is delayed one more time, I am canceling the order. Do you think we would get a call or email or anything from Levin end of March with any update? Nope.... read more

RB 

on BBB

4 years ago

DO NOT GO TO THIS PLACE! The delivery ruined my flooring I had just put down. The bed is too hard and they wont work with me at all. My sister went to Mattress Firm and they were great. They offer a comfort guarantee and THEY ARE MUCH CHEAPER FOR THE SAME QUALITY. I should have gone there. Don't make the same mistake I did! 

Shelly H 

on BBB

4 years ago

Is it possible to leave 0 stars?! We purchased our leather furniture from Levin 3 years ago. As of today, all of our leather is peeling and the furniture looks like we grabbed it from a dumpster. We purchased their "amazing" warranty that covers absolutely nothing. I have been in contact with multiple people at Levin and all refuse to help me because it is considered "normal wear and tear." If this is what is considered normal, then Levin obviously has horrible quality products. Leather furniture surely should last longer th... read more

Levin Furniture is a scam 

on BBB

4 years ago

I bought a couch from this unethical company less than a year and a half ago and it is already falling apart. They refuse to even consider giving me even a partial refund. DO NOT SHOP HERE! They are crooks that sell crap.