Levin Furniture & Mattress

Irene F 

on BBB

2 years ago

Great selection, including brands such as Flexsteel, LaZboy, Tempurpedic and more. Knowledgeable sales staff. Courteous delivery team. Good support after the sale. Wouldnt shop anywhere else. 

Patrick H. 

on BBB

3 years ago

I'd give this 5 stars but our couch has not been successfully delivered yet.This rating simply reflects my experience after the first attempt of our couches failed.*************************** in the the company's shipping department went above and beyond to help orchestrate a second delivery. Through several phone calls back and fourth, ********'s professionalism, kindness and overall customer service never diminished. This review is more of thank you to her then anything else. I wish more customer service individuals were m... read more

Mary D 

on BBB

4 years ago

Just received my sectional from Levin and I totally love it. I did have an issue with the store but was able to resolve it to my complete satisfaction. The management team worked with me to get the desired delivery that I needed. I found that setting the right expectation level with good communication was key to being an extremely satisfied customer. I also want to add that the delivery process was extremely efficient with updates every hour on delivery day. I will definitely recommend Levin’s for those who want to support l... read more

Faye N 

on BBB

a month ago

I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more

Faye N 

on BBB

a month ago

I purchased an adjustable bed frame and mattress for my handicapped husband. I was told by the salesperson that I had 30 days to "RETURN" it if he couldn't use it. He was unable to even get into it and when I called the salesperson to ask about how to "RETURN" it, she told me I couldn't return it I had to wait until the 31st day and I could "EXCHANGE" the mattress for one of equal or higher value and the adjustable bed frame was "NON RETURNABLE"!! Had I been told about the 31st day and the "NON RETURNABLE" issues at the time... read more

John D 

on BBB

3 months ago

Sofa material was incorrect. Placed me on the end of list, no we have to wait 3 more months again for delivery !! You would Levin would put us @ head of list after their mistake ! Ridiculous!?!$#%&$ **** ********** *. 

Hope R 

on BBB

3 months ago

My elderly parents purchased at $1,500 mattress set and was gifted Bed bugs as well. **************** is Horrible and have informed them and myself that "They do NOTHING about bugs" They will replace the mattress only AFTER we pay for remediation AND they will charge us a delivery fee for the new mattress. 

Lynn R. 

on BBB

4 months ago

I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more

Lynn R 

on BBB

4 months ago

I have purchased furniture through Levin for a long time. I always purchased insurance, it was through an external company back then and it was always great. They changed that having Levin review the claims. My watch got caught on my couch arm, ripped to seam. In the policy if the seam rips, by no cause they do not cover. However, if it is caused through accident, it would be covered. The sales person conform that, but since servicing refuses to pay the insurance that I purchased, there is nothing I can do. I just paid it of... read more