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Levin Furniture & Mattress Altoona
- Furniture Stores
- Altoona, PA
About this business
Location details
5 Sellers Dr., Altoona, PA, 16601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I was very pleased
Business response:
Hi Patty, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at (customerinquiry@levinfurniture.com) or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
Do not buy any furniture off of this company if you get bad furniture off of them they won't let you get a new set even if you paid 3000$ you can't get it replaced i had two issues with this furniture it looks like bad now don't look the same not happy at all bullsht company
Business response:
Dear Darnell, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Salesperson showed us a few options, we purchased, paid and completed the transaction in 30 mins or less. Extremely disappointed that because we purchased the “close out” mattress it did not include delivery but the box springs did include delivery- seriously? If customers want to pick up a mattress and box springs they should go to Sam’s Club and buy a Sealey. Lack of customer service in that respect is lacking.
Business response:
Hi Bert, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795. Thank you, Levin Furniture & Mattress
You hid a $200.00 delivery fee in the invoice. We had no advance notification of this. You got us this time, but there won’t be a next time. Maybe that’s why that store changes names every couple months.
Business response:
Dear John, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795, so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Beware of getting furniture from them. Do you realize you have only 3 days to get a replacement if something is wrong with your furniture? Unfortunately most people would not realize after 3 days that a recliner leans to the left all the time after sitting in it for a while. Trying to get help with customer service is a joke! You may want to go elsewhere where people care about you.
Business response:
Hello Rick, thank you for your review. Our return policy is for three days. We service the manufacturer's warranties, which are for repair. If our technicians can not fix the merchandise then we replace it. I think once your recliners are restored, you will be very satisfied. Our service technicians are fantastic! Please contact us at customerinquiry@levinfurniture.com to discuss your personal concerns.
Not a good one! Sales people great..sales rep from LazyBoy company…I could strangle! In Nov the wait for my chair was 10 weeks…in Jan it was not until July! 32 weeks! Are you kidding me! Disgusting!
Business response:
Hello Barbara, we appreciate your feedback and the opportunity to address any of your concerns. A service level that exceeds expectations is our goal. We apologize if our service was marginal. Please email us at customerinquiry@levinfurniture.com or call us at (844)600-1795 so that we can address your personal concerns. Thank you, Levin Furniture & Mattress
Frequently asked questions about Levin Furniture & Mattress Altoona
How is Levin Furniture & Mattress Altoona rated?
Levin Furniture & Mattress Altoona has a 4.9 star rating with 842 reviews.
When is Levin Furniture & Mattress Altoona open?
Levin Furniture & Mattress Altoona is closed now. It will open tomorrow at 10:00 a.m.