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Lumina Sun Smart Home
- Solar Installation
- Mooresville, NC
About this business
Location details
114 Morlake Dr, Mooresville, NC, 28117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All was good tell now it's should be working but it keeps showing fault and can't get help with fixing the problem so I just got screwed with what I was hoping to be a good decision
Business response:
Is it working now Eric?
Worse company EVER!!! I really regret made business with this solar company !! Example, They automatically assumed that highest refund back on your taxes when in reality it is not like that - I ended up receiving less than I was told when their rep explained to me! Lumina Sun is not very clear when their people talk to you, they made big mistakes like I was promised I would get the incentive amount when in reality I found out that my state (SC) did not offer incentives at the time I signed in for my solar panels! I complaine... read more
Trabajadores porque al parecer no todos están preparados
What I don’t appreciate about Lumina Sun is that you are not clear since the beginning when meeting and explaining about how the incentives work! You guys keep throwing the most you get but don’t say and never say that it is based on people’s income !!! 🤬😤😡 when you are doing your taxes!!! So you end up receiving way less than expected!Of course! Because you just want to sell and get the business you do whatever you can to get it ! I definitely won’t be referring no one to this company!! And many other issues I still hav... read more
Business response:
The Federal Tax Credit is a straight percentage of the cost of your solar system. That credit amount is not disputable regardless of how you file your taxes. The good new is this is not a use it or lose it incentive. Your tax credit is available for you to use up to 20 years.
Everything started off great with the representative visiting my home and answering every question. We had no doubt and decided to sign the contract back in August. Was told they Would be installed in September and system was going to be up and running in October. Installation was done on time, but the inspection took almost 2 months. The panels were installed but they were not producing. I called luminasun multiple times and asked for a call back from the managers. No calls received. Had to call again and again until I was ... read more
They put our solar panels on in October 2018 and it took until January 2019 for them to finally realize that our panels weren't working. No one ever came & turned them on. We tried complaining but got no response. Poor management. We have been paying for both our panels & electricity. We are not happy customers despite the salesman that helped us originally. He was nice and helpful in the buying process.
Business response:
Hi Randi. We certainly enjoyed working with your son Marcus Householder on our sales team. I know our customers liked him as well. While we do not control what DUKE does when they perform their last inspection we have found out since then that they flip OFF the breakers without our knowledge. We hope that your panels will generate tons of energy for you this year. - Brady
Frequently asked questions about Lumina Sun Smart Home
How is Lumina Sun Smart Home rated?
Lumina Sun Smart Home has a 4.3 star rating with 482 reviews.
When is Lumina Sun Smart Home open?
Lumina Sun Smart Home is closed now. It will open on Monday at 8:00 a.m.