MacNeal Hospital

Lisa C 

on BBB

a year ago

My mom went into the standalone Baptist ER on 281 and ************* for an ear infection. She was transferred to ************************************, subjected to a battery of cardiac tests only to be discharged 4 days later and told she is fine. Little to no communication was provided, and when we asked questions, we were essentially dismissed. We will never return to a Baptist hospital again. And, we have yet to see the bills, so **** only knows what the charges will be. This experience was downright awful. 

Aspen L 

on BBB

2 years ago

Nurses and Drs- 10/10 BILLING 0000/10. Absolutely impossible to deal with. For one- who callings billing the business center 2, voicemail says all calls will be returned within 24 hours Ive called many, many, many times and left VM, Ive received 1 single call back, and she told me she would call me the next day. Here we are over a month later- over $1,000 was pulled from my account in a matter of 3 days. Because she said it shouldnt come out. And it did. I called the same day, left a voice mail, called the next day left a vo... read more

Jennifer C 

on BBB

2 years ago

The behavior heath **** under ************ has denied my son, who suffers from a severe mental illness, several admissions that landed him in jail, because of his race and mental capabilities. 

joanna l 

on BBB

2 years ago

Be careful going to the ** here. They will rip you off and overcharge you for services. My daughter came here for a UTI and they didn't even see her properly in a room. They put is in a corner by a desk and made us wait for two hours. They wanted to do all kinds of blood work on her but as a mom I told them all they needed to do was a urine sample. Her symptoms were not complicated so that was all they did and then gave her antibiotics for treatment. We got a bill of $11,993! $2,385 was for lab work which I asked what exactl... read more

Cathy D 

on BBB

2 years ago

Doctor put a food order in I asked nurse at 5:30 PM for food and she told me at 6:30 Dietician will bring it. I call help station at 7:30 and she says she will check. 40 min later still nothing. Im diabetic and my sugar wasnt checked since 12:50pm and I have no vitals attached. Nurse was supposed to start IV at 2 and never did. 

Kimberly M 

on BBB

2 years ago

Awful. I signed up for this "insurance" when I was laid off and need coverage. The sales person was very convincing I was getting a PPO type coverage, but clearly lied. They don't cover basic lab work, or out patient therapy, and a plethora of other services. When I tried over and over to get a claim form or a list of my covered services, no one could help me. Avoid. 

Dora V 

on BBB

2 years ago

The level of communication at this hospital is beyond any other. One doctor says you going home. The other says you got a king to drain. The other one says you liquid is cancerous what *** want to know biopsy for. They install a drain for which they given million excuses why patient got discharge and stopped at the door to be told you cant leave until you drain kit here. A week later kit has not been order and they keep pointing at insurance but yet insurance already approve nurse home visit. Stay away from this bunch of unp... read more

Rodolfo N 

on BBB

2 years ago

2nd visit, 2nd most horrible experience at a hospital.They do not know how to treat human beings with humanity and dignity.They are clearly understaffed (they said so themselves, nurses especially and only 1 doctor), most of them had bad manners with my mother and I, horrible patient communication (4 hours later they still couldn't figure out my mother speaks only Spanish), and did not care at all for my mother's pain or discomfort. Not at all. She is 82. She is sick and alone. She deserves much better.Not only that, but a M... read more

Tyrone H 

on BBB

2 years ago

My experiences at North Shore Medical Center A ******* Family Hospital are horrible and disturbing. My experience in their emergency room has been terrible. They have RNs who dont know what they are doing or have little experience. I never had any issues with a medical staff drawing my blood from my arms or putting on a heparin lock. When I visited this hospital emergency room the RN didnt know how to and kept trying to give me the worst pain that I was feeling I was dying and about to pass out. She had to get a nurse practi... read more