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Madison Reed Hair Color Bar Summit

4.3

About this business

Location details

362A Springfield Ave, Summit, NJ, 07901, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
4.3154 reviews
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Terri H.'s profile image
Terri H. 
rating
10 months ago

Stopped in today and was greeted by someone (long blonde hair/dark roots) who asked if I was there for an appointment. Said I wasn't but was there for some products. I was told I'll be right with you and she checked out someone else. No problem but then someone who wasn't even waiting before me came up and the same lbh/dr said to me... she's been here a long time and needs to get home... turned her back on me and rudely said thank you for your patience. I said thank you for your patience and left. Not that it matters bu... read more

Business response:

Hi Terri, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Z A.'s profile image
Z A. 
rating
11 months ago

I walked in - nobody greeted me. Had to wait for over 5 mins for someone to finally notice me. The assistant was sweet and polite. The colorist was the RUDEST woman ever! She walked in while the assistant was combing my hair. She didn't say hello - grabbed and parted my hair roughly and took a photo with her iPad. And then started talking to me never taking her eyes off the iPad. She was extremely brash. I showed her my old photos before I had started dying my hair to show her what my natural color was. She told me she coul... read more

Business response:

Hi Z A., we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Hayley K.'s profile image
Hayley K. 
rating
a year ago

The manager is a fabulous colorist. The younger techs are sloppy, unprofessional, clumsy & careless. I've been a regular customer. But after this last coloring, the tech who prepared me for my service and then rinsed permanently damaged my sweater in the process. My new sweater. Received the day before. On its first wear. The thing about Madison Reed is that you cannot reach the salon directly by phone, but rather speak to a corporate customer representative. So I cannot call the Summit location. I sent a text to my colo... read more

Business response:

Hi hayley, thank you for taking the time to send us this feedback. We are so sorry to hear about your experience, and we want to make this right. Our team will be reaching out to you shortly to take care of you 

Frequently asked questions about Madison Reed Hair Color Bar Summit

How is Madison Reed Hair Color Bar Summit rated?

Madison Reed Hair Color Bar Summit has a 4.3 star rating with 154 reviews. 

When is Madison Reed Hair Color Bar Summit open?

Madison Reed Hair Color Bar Summit is open now. It will close at 6:00 p.m.