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Marra Flooring & Design
- Flooring
- Ashland, MA
About this business
Location details
60 Pleasant St suite #9, Ashland, MA, 01721, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 6:30 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Unfortunately due to Rob's family and helps schedules my appointments were cancelled and rescheduled three times. However, when he did come Rob was courteous and the job came out as well as it possibly could because the backing on the carpet was damaged.
Both Robert and his telephone assistant Kimberly are courteous and nice people. The price was very competitive and the work was done well. There were some delays with appointments and some small problem with the job initially but it was corrected well at the end.
Rob was very pleasant to work with. He did a wonderful job in installing the carpet and worked with me on the changes I made on the split stair case. He answered all my questions that I had and I would recommend his work to anyone who needs carpet. It was a very pleasant experience.
I am very disappointed in the kitchen flooring and backsplash that Marra Flooring did for us. Numerous delays, wrong product shipped, mistakes in the install, sloppiness with the installs, delays getting someone out to fix, etc. When faced with all of this, their response was basically Sorry, I will have a team meeting - oh, by the way, you owe me $1688. This after they took the excess boxes of tile that we paid for. I am very disappointed.
Business response:
I think we may be a bit misleading in your review. The original estimate stated the floor you requested and purchased. Upon arrival, you informed the installer that you had chosen another floor even though the invoice that was approved stated the floor that was delivered. Upon notification, we reordered the floor at no additional charge to you and in 2 days we installed the floor you requested. As far as the backsplash we installed. After installation, Jim asked you how everything was and you stated that there were 2 issues ... read more
Never submitted a proposal after measurement. I called 4 times and they never followed through.
Business response:
-Jim your estimate was sent on - and we followed up with a phone call to advise it was sent. We also followed up that call with another call 2 days later as we always do. We usually will not call more than 3 times as there is a fine line between good customer service and annoying someone. Usually after the 3rd call and no response we will file the estimate away in case a customer will call in the future. I am sorry to read this response as we did do our job and our quick books has a trail of dates estimates are sent. I did r... read more
Marra Flooring in turn did a wonderful job.
Very professional, quality work and timely, would highly recommend their service.
Mr. Marra was professional, pleasant and accommodating. His quality of service was outstanding. I would most certainly recommend him and his team, and would call upon him in the future should I have need. Thanks!
Frequently asked questions about Marra Flooring & Design
How is Marra Flooring & Design rated?
Marra Flooring & Design has a 4.6 star rating with 144 reviews.
When is Marra Flooring & Design open?
Marra Flooring & Design is closed now. It will open at 9:00 a.m.