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Massey Services Pest Control
- Pest Control
- Suwanee, GA
About this business
Location details
3000 Shawnee Industrial Way, Suite 108A, Suwanee, GA, 30024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Cameron came out and did a review of our house and set up a reoccurring service. Very nice and informative review of the services offered. Nice young man and very professional.
Business response:
Mr Newcombe, Thank your for the kind words for Cameron and the 5 stars. They are greatly appreciated. We have forwarded a copy of this to our Corporate Headquarters to ensure Cameron receives the recognition he deserves. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful weekend.
Terrible customer service..employees are not trained . We have both yard service and pest control.. not happy with either . Not showing up when they are scheduled. Expensive for both. We where expecting more for money . Don’t bother. You’ll be disappointed.
Called this company twice to reinspect the termite traps that I paid $200 to give in the ground. This company tried everything to avoid dispatching a service technician to reinspect the traps. I'm just simply disappointed and disgusted with this company. They were responsive when It was time to renew but is reluctant to act after
Business response:
Sonnie Lee, We sincerely apologize for the frustration and disappointment you've experienced regarding the reinspections of your termite traps. This is not the level of service we strive to provide, and we want to ensure your concerns are addressed as soon as possible. Unfortunately, we are unable to locate your account with the details provided. Could you please email us at wecare@masseyservices.com with your full name and property address? When you reach out, please reference this review so we can prioritize the follow-up... read more
I'm really disappointed with their service. We have bugs and they are unable or unwilling to take care of them despite getting paid quarterly.
Business response:
Greetings Brian, We are sorry to hear that you are disappointed with our service. We take customer satisfaction very seriously, and we apologize for any inconvenience caused. Please provide us with your property address to see your concerns are addressed and resolved as quickly as possible. Our email address is wecare@masseyservices.com. Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
Update to my last review , I’ve seen so many spiders I’m ready to move out. Come Massey you guys really get me on this one. I hired you guys less than two months ago, and I’m calling you guys back every other week for Spiders.I’m not happy with Massey right now
Business response:
Ms Johnson, We sincerely apologize for the unpleasant experience and we certainly appreciate you for making us aware. We have brought this to the attention of our Corporate office. Someone will be contacting as soon as possible to address and resolve. Once again our apologies. Have a nice weekend.
I wish I have an option to post a picture. Massey services Inc installed Termite baits and they broke my sprinkler pipes. I got to know once my contractor dig around the leak. As it was weekend Massey customer service said they cannot do anything and as I have contractor who already digged I had to pay him 250$ and complete the work. On monday I called customer service and shared the pictures of the damage and few days later they called and said they would have repair for 20$ and I paid over and cannot reimburse, I asked the... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, We are bringing this to the attention of the Regional Manager for our East Georgia region. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Worst company ever. I never ever right reviews on companies but my experience with this company has been unreal. I had termite protection with Massey and had an issue with something in my walls. Turns out it was carpenter ants not termites so it was not covered under my current plan. I told the guy I wanted a 1 time treatment and he kept trying to sell me a pest control plan. I explained to him that it was not in the price range I was willing to pay and reitterated that fact to him SEVERAL times. He enrolled me in the ... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we completely understand your frustration. We are sorry you were not able to resolve this at the local level, therefore, We are bringing this to the attention of the Regional Manager for our West Georgia region. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
Frequently asked questions about Massey Services Pest Control
How is Massey Services Pest Control rated?
Massey Services Pest Control has a 4.2 star rating with 85 reviews.
When is Massey Services Pest Control open?
Massey Services Pest Control is closed now. It will open at 7:00 a.m.