Matthew Shields - USA Mortgage - NMLS 1197064

4.9

Mortgage Lenders
Dublin, OH

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

655 Metro Place South, Suite 760, Dublin, OH, 43017, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.9334 reviews

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Patrick Ryan K.

6 years ago

Matt seemed to personally care about mine and my family's well being when it came to the home buying process. This is our second time utilizing him as our mortgage agent and he will continue to get our business due to the level of professionalism he exhibits.

Eli C.

6 years ago

Purchasing a home can be very stressful especially when it is your first one. Matt and his team were extremely knowledgeable and always available for questions. This process could have been extremely overwhelming but with their help and direction it couldn’t have been easier! Great job!

Amanda O.

6 years ago

Matt was very knowledgeable about the market on the financing side and realty side. He was very personable and a pleasure to talk to and work with.

Wanda S B.

6 years ago

The communication during the process was great.

Trevor W.

6 years ago

Matt was fantastic. On hand for any questions that arose, more than happy to assist. Would absolutely do business again.

Marilyn L.

a year ago

Would prefer the lender to have more of a trust relationship with us since our credit, track record and income to debt ratio is solid . Continued emails from multiple sources were redundant and unnecessary. Too many hands handling our personal information, which can lead to fraud . Didnt like being forced to wire a large sum of money . Matt and Melinda were great but the rest of the service was annoying over the top .

Business response:

Hey Marilyn, thank you for the review. You and your Husband were definitely very qualified buyers. However we have guidelines that we have to follow to approve your loan, so the documents requested in the process were essential to closing your loan. For your wire, Ohio state law requires anything over $10,000 to be wired to the title company instead of a cashiers check. I understand your frustrations with sending in documents and wiring your money but its the guidelines and law that we have to follow. It was a pleasure assis... read more

Mustafa S K.

2 years ago

Matt gave me incorrect information about Grants for Grads. He told me that I would have to pay back the assistance if I sold the home or refinanced. I contacted OHFA directly and they informed me that Grants for Grads would be forgiven if the home is sold as long as I stay within Ohio and that (unlike the other assistance options) it would automatically resubordinate to the new loan if I refinance. He also told me that the state mandates about $6500 in fees for using the program (specifically, he said that I would only net a... read more

Business response:

Hi Mustafa, Thank you for reaching out. We sincerely appreciate you taking the time to provide us with your feedback. We value your business and appreciate your willingness to share your experience with us. We are sorry to hear that you were not satisfied with the level of service you received. We take all feedback seriously and will use this as an opportunity to improve our services in the future. Our team works hard to research and explore all available options to support our customers' needs. We are committed to providing... read more

Erik Ryan K.

4 years ago

Just wasn't what I was expecting for a first time home buyer

Scott Alan B.

6 years ago

Kept in constant communication but did make the process painful and overwhelming.