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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Great service team at GMC Buick of McKinney! I will continue to use them for my vehicle needs.
Business response:
Thank you for your kind words about our service team. We are thrilled to hear that you will continue to choose us for your vehicle needs. Your satisfaction is our priority, and we look forward to serving you again in the future.
Once again the entire service staff was excellent. My service advisor Chris Elliott scheduled additional required service from my prior service and provided updates throughout my service. In addition I arrived early and service advisor Jasmin Umanzor checked me in and arranged my ride home. Great coordination between service advisors.
Business response:
Thank you for your kind words about our service staff. We are thrilled to hear that Chris Elliott and Jasmin Umanzor provided you with excellent service and coordination during your visit. Your satisfaction is our priority, and we look forward to serving you again in the future.
Mr. Josh was very kind and patient.
Business response:
Thank you for your kind words about Josh. We appreciate your feedback and are glad to hear that he was very kind and patient during your experience. We look forward to seeing you next time!
Like always good service, I recommend this dealer.
Business response:
Thank you for your kind words and recommendation! We're thrilled to hear that you continue to have a positive experience with us. We look forward to serving you again in the future!
My rear brake pads were recently replaced and repaired but it took an extra day to finish the work due to McKinney Buick and GMC brake machine broke down to finish my brake work on my 2018 Yukon Denali.
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the delay in completing your brake service due to the brake machine breakdown. We understand how frustrating this can be and truly appreciate your patience as we worked to resolve the issue. Please don't hesitate to reach out if you need further assistance with your vehicle!
Josh did a great job taking care of me, my vehicle, and keeping me informed of the progress of the work being done.
Business response:
Thank you for your kind words! We're glad to hear that Josh took great care of you and your vehicle while keeping you informed throughout the process. Providing clear communication and excellent service is a priority for us, and we appreciate your positive feedback. We look forward to assisting you again in the future.
Excellent Professional Service from scheduling an appointment through completion of my Buick's service. A special effort from my Service Advisor Chris Elliott keeping me informed during my appointment.
Business response:
Raymond, thank you for your fantastic feedback! We're thrilled to hear you had a great experience with Chris and our team. Keeping you informed is our priority, and it's wonderful to know it made a difference. We look forward to serving you again!
The wait time was a little bit long and could be quicker.
Business response:
We appreciate your feedback regarding the wait time being longer than expected. Please feel free to reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com for further assistance.
This was the worst experience. The service writer never attempted to speak with me. Everything was a text. All my other times at this dealership, the service writer would speak with me personally and make me feel comfortable with my decisions. No sure I will return to this dealership if this is the way they are going to do business.
Business response:
We are truly sorry to hear that your recent experience did not meet the level of service you've come to expect from us. We understand how important personal communication is when it comes to your service needs, and we regret that you did not feel comfortable with the process. Please reach out to David Kelley, General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns and work towards improving your experience. We hope to have the opportunity to make this right.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 10,005 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is closed now. It will open at 8:30 a.m.