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Member Solutions Center

4.8
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About this business

Location details

475 N Gila Springs Blvd, Chandler, AZ, 85226, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.8241 reviews
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Fred N.'s profile image
Fred N. 
on Birdeye

3 years ago

I have had an outstanding and great experience with Sarah Martin in the car loan department of the First Credit Union. She has gone above and beyond helping me find the best loan rate for my car purchase. Sarah has been very professional and personable at the same time. She is definitely a credit to your business. Fred Nettles 

Jarvis M.'s profile image
Jarvis M. 
on Birdeye

3 years ago

Don't know if the last transmission you receive that disconnected but miss Bobby in members solutions was definitely a God sent... She had the patience of job to really handle my scenario and as far as helping me with my password which me being not from the area from the East Coast she took the time to educate me on the product and I just want you guys to know she is definitely 18 Clare that you will want to always have on your team thank you kudos to miss Bobby 

Luisa's profile image
Luisa 
on Birdeye

3 years ago

Sarah was an absolute pleasure to work with. She's skilled in communication, knowledgeable of her work, and helped us feel confident and comfortable throughout our loan process. I'm grateful when staff do their best to connect with members by simply sharing about themselves or inquiring about us outside of our transactions-- that's usually our experience with FCU and working with Sarah exceeded every expectation. 

Business response:

Woohoo! Thanks for the awesome rating. We love our members. :) 

Andrea K.'s profile image
Andrea K. 
on Birdeye

3 years ago

During this strange times in the world, working with Sara has been a valued relief. She has been extremely professional, responsive and I feel like I want to do business with First Credit Union. My experience working with Sara has been a much needed change with all the craziness in the world. Sara has shown top notch customer service and should most definately be recognized for her performance. First Credit Union is lucky to have an employee like her representing thier organization. Thank you!! 

Business response:

Woohoo! Thanks for the awesome rating. We love our members. :) 

Luis P.'s profile image
Luis P. 
on Birdeye

3 years ago

The whole loan process was straight forward and efficient. Sarah did a great job keeping us informed and walked us through a video call to finalize and sign documents. Would recommend First Credit Union and Sarah without hesitation. Thank you! 

Business response:

Woohoo! Thanks for the awesome rating. We love our members. :) 

Gerald C.'s profile image
Gerald C. 
on Birdeye

3 years ago

I did an online chat to get help in contacting my credit union to get someone in the office to resolve my problem using their new computer system. The person assisting me on the chat was Sarah. She demonstrated a high degree of both patience and professionalism in dealing with my reluctance to provide some of the account information she requested. She managed to contact my branch manager who arranged for me to be helped inside the office. Sarah put time and effort into my problem, which would not have been resolved if not... read more

Business response:

Woohoo! Thanks for the awesome rating. We appreciate your patience and the opportunity to help onboard to your new digital banking. Thank you for your membership! 

Virginia J.'s profile image
Virginia J. 
on Birdeye

3 years ago

Great experience with the app and transportation 

Business response:

Hooray, we're happy that you like the new digital banking tool. We appreciate the feedback! We love our members :) 

Braden's profile image
Braden 
on Birdeye

4 years ago

Sarah Martin was prompt and professional. Great experience. 

Business response:

Thank you so much for your kind words, Braden. We really appreciate you taking the time out to share your experience with us. Cheers, Corporate 

Matthew's profile image
Matthew 
on Birdeye

4 years ago

Great experience! 

Business response:

Woohoo! Thanks for the awesome rating. We love our members. :) 

Frequently asked questions about Member Solutions Center

How is Member Solutions Center rated?

Member Solutions Center has a 4.8 star rating with 241 reviews. 

When is Member Solutions Center open?

Member Solutions Center is closed now. It will open tomorrow at 9:00 a.m. 

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