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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
when in for a dent repaired and they found one of the tire was bad and replaced it and did a 4 wheel alignment. very happy with their professionalism and services.
Business response:
Thanks for sharing 5-stars and noting a great visit to service! We appreciate your praise. See you next time. Thanks again!
Great experience and very professional.
Business response:
Thank you for sharing 5-stars! We're pleased to hear our team is professional and provided a great experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
I received excellent service at Mercedes-Benz of Plano! The staff was caring and friendly, and they were very efficient. I definitely recommend them.
Business response:
Thank you for sharing 5-stars! We're happy to hear our team is caring, friendly, efficient and provided excellent service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!
There is another MC Dealership closer to where I live, but I drive to this one because of the excellent customer service.
Business response:
Thank you for sharing 5-stars! We're pleased to hear our team provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Dealership provided a loaner and replaced my battery.
Business response:
Thank you for sharing 4-stars and noting a successful service visit. We appreciate your endorsement. Let us know when we may serve you again and work to earn the fifth star! Take care. Best wishes!
Diagnosed problem and fixed it
Business response:
Thank you for sharing 5-stars! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Mercedes in general don't seem to take very good notes as to what work they have completed in the past on your car or have not. My biggest frustration is that you will speak with someone and if you talk to another person who is not aware of what you are referring to whether it be packages you purchased/ services you are supposed to to have done etc. it is as though what you're saying you were told or promised isn't true. I do not like feeling like another number rather than a person. Customers service and experience is somet... read more
Business response:
Thank you for your business and your transparent feedback. We appreciate you taking the time to detail your visit with us. We are sorry to hear about the shortcomings regarding various team members being able to reference your packages and assist cohesively. We can empathize with your frustration. We will be passing your feedback to our leadership for review. If you'd like follow up regarding your notes, please reach out to our management directly at social@MBPlano.com. Take care and best wishes!
Andrew was amazing, great customer service, communication and listened to what I needed done with the car at that time. It is an older car that needs lots of things done and I explained I knew this but didn't want sticker shock of everything. Just what needed worked on immediately.
Business response:
Thank you for sharing 5-stars! We're glad to hear Andrew is amazing! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Poor communication from service advisor. I appreciated the free ride home with Alto, but it took 1 hour and 15 minutes to get there. No one checked on me or offered an alternative option. Very disappointing
Business response:
We appreciate your constructive praise and ensure you we are passing it along to our leadership for review. We apologize there were no other options provided and will have our team dig in to find out why and work to better serve you moving forward. Talk soon. Take care!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,422 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is open now. It will close at 8:00 p.m.