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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Above and beyond customer service(s); professional staff.
Business response:
Thank you for sharing 5-stars. We appreciate your praise and look forward to serving you again in the future. Thanks again!
Great service manager Mark Henley makes the experience always excellent. He makes sure everything is right. Great follow up.
Business response:
Thank you for your 5-stars! We're pleased to hear Mark Henley always provides a great experience! We look forward to serving you again in the future. Thanks again!
Waited too long even though I had an appointment. I teminded several times
Business response:
We apologize for the delay during your recent visit. We appreciate your feedback and your patience and look forward to providing your more efficient experiences moving forward. Best wishes.
Great to work with and care about their customers. Mark is the Best!!!!
Business response:
Thank you for sharing 5-stars and mention of working with Mark! We appreciate your praise and look forward to serving you again in the future. Thanks again!
MB of Planos service is always good. Service is prompt and professionally executed.
Business response:
Thank you for your 5-stars! We're glad to hear our team provides prompt and professional service! We look forward to serving you additionally in the future. Take care!
Great customer service, my issued was diagnosed and the repair was done on time
Business response:
Thank you for your 5-stars! We're glad to hear our team provided a timely experience! We look forward to serving you additionally in the future. Thanks again!
The experience was pretty good. My car rides so much better after the service.
Business response:
Thank you for your 5-stars! We're glad to hear our team provided a good experience! We look forward to serving you additionally in the future. Thanks again!
Major repairs were completed. They did a good job but had the car for almost a month (2 days shy of one). I went to pick it up once and the check engine was still on so they had it another week. A bad part had been installed.
Business response:
We appreciate your constructive praise and apologize for the delay and issue you experienced. Thank you for taking time to share feedback. We look forward to earning the fifth star on future engagements. See you next time. Thanks again!
Would have given 5 stars but service advisor didn't answer his page. I waited 15 minutes for him to show up and he never did. I had to walk around to find another advisor that could answer my question and once I found someone it took even more time as he had to go investigate to find the answer.
Business response:
We appreciate your constructive praise and apologize for the wait while you were on site. We look forward to providing you more expeditious service moving forward. Thanks for your business and your feedback. See you next time. Thanks again!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open tomorrow at 8:00 a.m.