Michael Pena - USA Mortgage - NMLS 1150599

4.7

Mortgage Lenders
San Antonio, TX

About this business

Finance Mortgage Brokers Mortgage Lenders

Location details

211 N Loop 1604 E, Suite 250, San Antonio, TX, 78232, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.772 reviews

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Edward Thomas S.

2 years ago

When know one else would give a chance for a mortgage Mike was there for us! He made it happen and we really appreciate his hard work and support in getting our first home. Kudos to Mike and his top notch team

Business response:

I am glad to receive your response. How can I better improve myself to a 5-star rating experience?

Mark N.

9 months ago

Phone communication

Business response:

We appreciate your feedback. We are committed to improving our services and ensuring a better experience for our clients. If there are any specific issues you'd like to discuss, please feel free to reach out to us directly at https://your.usa-mortgage.com/complaint/p/1. Thank you for bringing this to our attention.

Nicolas D.

10 months ago

Initial contact left the company, and we were not notified and had to follow up to figure out what the status was. Underwriting / preapproval snafu indictated we would be eligible for 3.5% down despite all details being known at the time of initial application regarding being an IoI transaction.

Business response:

Thank you for your feedback. We apologize for the confusion caused by the transition. There was a period of overlap of Loan Officers during which communication could have been clearer, and we regret that this impacted your experience. Your insights help us improve, to ensure smoother transitions and more consistent updates moving forward. We appreciate the opportunity to address your concerns.

Michael John S.

10 months ago

very last minute

Business response:

Thank you for sharing your experience working with me. I’m sorry you felt your experience wasn’t first class. I would love to hear any additional thoughts on how we could improve.

Raul Sandoval I.

a year ago

Missy and Michael K did a great job in explaining to us the process and what was needed in different steps of the loan.

Business response:

Thank you for your feedback but I'm sorry to hear that there were some areas that could have been improved. I'll take your feedback into consideration and work to make the process even better for future clients!

Amanda V.

a year ago

No thank you!

Business response:

I can’t thank you enough for your positive words and really appreciate you taking the time out of your day to let people know how much you loved working with me at USA Mortgage on your home loan. I hope to see you again down the road!