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Michael Potolicchio of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
I was very excited to work with Michael.
Business response:
I'm thrilled to hear that you were excited to work with me, James. It always brings me great satisfaction to fulfill my clients' mortgage needs. Your positive review means a lot, and I'm glad to know I could assist you in your journey with Mutual of Omaha Mortgage. If you have any further questions or needs, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Mike was on top of everything and he was great explaining and helping me and my wife through it all. So with that being said mike is great at what he does and I look forward to working with him again.
Business response:
Thank you so much for the glowing review, Curtis! I'm thrilled to hear that you and your wife had a positive experience. I was more than happy to guide you both through the process. I take pride in what I do and your feedback is a testament to that. I'm looking forward to our next opportunity to work together. Thanks again for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Michael was very personable and he walked me through the whole loan process from the beginning to the end. Everything flowed very well. He kept me informed on everything. It was a great experience.
Business response:
I'm truly delighted to hear about your positive experience, Velda. Your feedback validates the hard work we put into making the loan process as straightforward and transparent as possible here at Mutual of Omaha Mortgage. It was a pleasure guiding you through the process, and I'm glad to hear that you found it to be a great experience. I'm always here should you have any future mortgage needs. Thank you for the excellent review and rating. Best, Michael Potolicchio
Verified by Mutual of Omaha Mortgage
I believe setting a customers expectations and following through with it would help, and not being told one thing and then being let down with a different expectation. If one is told the actual out come of what to expect from the get go would have not have been such a let down when it does not happen, and provides a better experiance for the customer.
Business response:
I appreciate your feedback, Sharron. Your experience is not reflective of the service we strive to provide at Mutual of Omaha Mortgage. It's clear that there was a disconnect between what was communicated and the end result, and I apologize for that. Your comments have highlighted areas where we need to improve in terms of setting and meeting client expectations. We are dedicated to enhancing our services and I assure you that your experience will inform our improvement efforts. Thank you again for your insight.
Frequently asked questions about Michael Potolicchio of Mutual of Omaha Mortgage
How is Michael Potolicchio of Mutual of Omaha Mortgage rated?
Michael Potolicchio of Mutual of Omaha Mortgage has a 4.8 star rating with 22 reviews.
When is Michael Potolicchio of Mutual of Omaha Mortgage open?
Michael Potolicchio of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.