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Midwest Express Clinic
- Family Practice
- Chicago, IL
About this business
Location details
3258 W 111th St, Chicago, IL, 60655, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Recommendedthey helpful in taking care of my family needs. very informative.
Business response:
Audra, we're glad we could help! Your family's health is our number one priority. We hope all is well moving forward. Thank you for the kind recommendation.
RecommendedProvider was very efficient and friendly, front desk and triage were wonderful as well! Loved the fact that I was taken care of quickly! Will definitely be back for all my urgent care needs in the future!! Thank you MEC you guys are lifesavers ❤️
Business response:
Amanda, we're always here for you! Thank you for choosing Midwest Express and the kind review. We're glad we could help! Please let us know if you need our services moving forward.
Can’t recommend this clinic unfortunately. I visited 2-3 times with no issues with billing and lab tests in the past, however, this January I visited and received a bill from Quest directly for lab tests I declined and did not authorize. I have been calling Midwest Express for over a month now, and I’m getting the runaround from several managers. I previously spoke to Maria for about 2-3 weeks, who connected me with a Quest rep, and did not get an update from either of them while Maria moved locations. I called last week an... read more
My daughter just went there for treatment for an illness. Waited behind 9 other people, only to be told her insurance wasn’t active and she’d have to pay out of pocket. She left, upset, while I called BCBS. Insurance company verified that the policy is active, card is active, policy number is correct, and daughter is covered. My daughter is now back at home with no treatment. This was a return visit since she had previously been told to come back if she didn’t feel better. Won’t ever be returning
Business response:
Dear Jerri-Lynn, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please fill out the below form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Very poor customer service. Never received my bill via email or mail. Called and left 7 voicemails to a patient advocate number (it’s a reception-don’t expect to talk to a patient advocate or someone who can help-they just take messages that won’t be returned!) they suggested- no one paid attention and called me back to assist with request. Ended up getting a $150 charge on my credit file from them. Now go explain me how it’s a good customer service. Was my first and last visit to this location.
DO NOT GO HERE IF YOU VALUE YOUR HEALTH Terrible group. They confused me with another patient and gave the wrong tests after I confirmed with them which tests I was getting. They told my bf he had a viral infection, two weeks later we find out it was strep from THEIR test they DID NOT notify us about. This is bacterial, and due to their ineptitude we did not receive antibiotics and are now prone to reinfection and heart disease. This health group is complete garbage and should NOT be allowed to operate
Business response:
Dear Lucas, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 773-217-8743 for further assistance. We look forward to hearing from you.
Horrible!! Please don’t go here! Had worst experience, misdiagnosed Acute Appendicitis as Kidney infection. Put on antibiotics after 4 days went to ER had surgery! Also screwed up billing. Billed as OON for BCBS PPO plan!
Business response:
Carol, we are sorry to hear about this. We’d like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 773-217-8743 at your earliest convenience. We look forward to hearing from you.
We have been waiting for an emailed or hard copy of results in order for my mother to go to her specialist appointment. NONE of the phone numbers listed work, even for the “patient advocate” and there is no email. We messaged through Messenger and still have not gotten a response.
Business response:
Ivan, thank you for your feedback. We have reached out via messenger and it is to our understanding that you received everything. We will reach back out to the clinic and let them know to contact you regarding your request. Please let us know if there is anything else we can help you with!
We have had 2 visits here so far and not very happy at all. Front desk staff was awful both times (2 separate girls). They are not friendly at all. The doctor was not very impressive either, very spacey. Came in the room without the chart and eating her food still. Then made us wait over 20 minutes in the waiting area because she said she was writing a prescription and then forgot to write it?!? I was hoping this place would be better.
Business response:
Tricia, we're sorry to hear that we did not meet your expectations. We appreciate your feedback as we're always looking to improve. We'd like to hear more details about your visit so please contact our patient advocate at your earliest convenience, 630.581.7432. Thank you.
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.8 star rating with 2,545 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is open now. It will close at 8:00 p.m.