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MINI - Concord, CA
- Automotive
- Concord, CA
About this business
Why Mini PREMIUM TECHNOLOGY IN ITS PLACE. AT YOUR FINGERTIPS. Easy-to-use performance, entertainment and communication technology at your beck-and-call via the intuitive MINI Connected system. Whether you're trying to plug into the world around you with traffic, weather and location updates, or trying to get away from it all by listening to Spotify® and hammering through different driving modes, you can enhance your ride with the push of a button. DRIVE IT AND YOU WILL UNDERSTAND. To put it simply, driving a MINI isn't l... read more
Location details
1961 Market St, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Had my 2021 Countryman serviced here in Nov 2022 and the service rep, Jacob was amazing. However, Repair tech removed my OBD-II Bluetooth dongle and I never received it back despite me sending queries via the Customer Service text message number. I also got a loaner vehicle and when I asked about FasTrak tolls, the service desk informed me that I would just be forwarded the bill. Fast forward to Apr 2023, and the first thing that I received about the transaction was a notice of toll evasion for the one instance ($7 toll pl... read more
Took time to call & speak to Service Mgr 'Robert' about recent negative experiences posted here on Google as found them concerning. He said he does not find ~ any ~ online feedback credible ... only their 'internal' feedback; apparently he feels that literally hundreds of people here on Google have spent their time leaving star ratings for no good reason ... really? He said he does not care about the reviews only willing to talk to me about my car. I mentioned he had an opportunity to explain why others are having such nega... read more
I've been here twice so far to service my mini and each time they were great. Check in process was so easy and the tech was super nice. Also they give you a really detailed report and give you a video inspection and communication on when my car would be ready for pick up was great. I've never experienced that before at any other place I've been to get my car serviced.
I would give ZERO STARS if I could. SCAM is the best word to describe Mini Concord. I have never given a review before but this has been absolutely one of the worst experiences. I was forced to pay over $700 to fix a temperature sensor after a $200 estimate. They claimed they did not know what the problem was even though we established it FROM THE BEGINNING. Mini Concord kept my car for THREE DAYS, did not give me a loner car, and initially refused to even offer me a ride home. AFTER THREE DAYS the temperature sensor was STI... read more
After a great experience with Mark via email and in person, I preordered an electric Mini Cooper and paid a $250 deposit. When the tax law changed, and the Mini was no longer eligible for the $7,500 EV tax credit, buying the car no longer made a lot of sense. After multiple promises that the deposit was refundable, I cancelled the order and expected a prompt response. Nearly six months and many unanswered emails later, I still haven’t received a refund. No one at the dealership apparently has any clue or desire to resolve ... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 683 reviews.
When is MINI open?
MINI is open now. It will close at 6:00 p.m.
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