MINI

regina smith 

on Cars.com

10 years ago

not really happy about my deal i am not really happy with the deal and i felt like they didnt want to give me better options. i got a 2015 320i when i could have gotten a 2015 328i which was only a few hundred more on the mrsp. had the dealer not been so busy working other deals while working mines, he may have been a great dealer and had a very satisfied customer. i think if he didnt rush me he would have made this one of the best experiences i would have had as a first time buyer of a bmw class. although he gave the best t... read more

Thomas 

on Cars.com

10 years ago

Poor Service & Bad Information Today, I picked up my car that had been in the shop for 20 days. First estimate was $2800 on a repair that had been done once before (when under warranty). After working with corporate, they offered a 20% discount on the services. Yesterday, I received a call that the new estimate was $3,500 (of course, it went up in line with the discount I was going to receive). When I picked up the car today, was then told that was a miscommunication and the $3,500 included the 20% off. $3,500 for a car that... read more

Scott 

on Cars.com

10 years ago

Beware! Horrbile service department. Do not go here. I took my BMW X5 in for the vanos recall, They tried to return it with check engine light on. When I sent it back they said the vanos solenoids needed replaced due to a aftermarket oil filter that was put on my car during my last oil change. It was a champion CF5607 (Another BMW dealership told me this filter is fine) so they refused to replace them even though they said the vanos bolts had broken off and left metal in the engine. They claimed BMW has a special filter with... read more

Callie 

on Cars.com

10 years ago

don't waste your time or money Service department was unbelievably horrible!!!! drive the extra distance to go somewhere else! 

Samir Ahuja 

on Cars.com

10 years ago

unethical dealer I took my 18 year old on his first car buying experience at the dealership. The salesmen was dishonest about the options, tried to talk me out of another car that was a much better deal and was simply dishonest in his dealings. They ruined my sons first experience. They never called me back after realizing the error they made to make it right. I ended up buying the same car with better options lower mileage and a much better experience at another dealership. I live in Arlington and leased 6 cars and purchase... read more

MJRandazzo 

on Cars.com

11 years ago

Poor service and poor follow-through I purchased a 2014 BMW 535 last November and the ownership experience has been awful. The dealership is unable to fix routine maintenance issues and often cannot replicate common errors. Since July, the car has been in the shop five times for the same set of issues. The service department is awful and completely lacks a customer service orientation. Multiple emails to the General Manager have gone unanswered, as have emails to their corporate office Group One Automotive (group1auto.com/in... read more

msvogt 

on Cars.com

11 years ago

martin vogt We just purchased our 3rd X5 from this dealership. Bonnie Shinsky has been the salesperson each time. After extensively researching the other local dealerships and negotiating a final price it was a no brainer to select this dealership. My one concern is the maintenance and future customer service. We have always dealt with Richard Fincher in the service dept. because he was responsive and very competent. I told him several times over the last 12 years that he and Bonnie were the reasons we kept coming back. Unfo... read more

Disgruntled BMW owner 

on Cars.com

11 years ago

Horrible customer service with tire warranty I purchased a new vehicle 4/23/14 along with a tire warranty that would cover and replace damaged tires. I had an appointment to get my run flat tire with a nail in it replaced 9/18/14 and dropped the vehicle off at 8 am, showed the service advisor a copy of the original signed tire warranty documents, opted to have a shuttle ride home, and was told the shuttle could bring me back to the dealership at about 1 pm when the vehicle was finished. At 1:40 pm , after not hearing from an... read more

Brian 

on Cars.com

12 years ago

Cheated on warranty Bought a mini new with 7 miles on 4/26/22011. We took it for service today and no longer on warranty. They said it was placed in service on 11/29/2012 and maintenance warranty now expired. They state maybe it was"demo" as to why it was placed in service so early. They will not try to fix the issue. They never told me it was not a new car at purchase. Why would I expect otherwise with 7 miles. The original dealer was Moritz and they sold out to Group 1 and now called Mini of Arlington. I was told new deale... read more