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Mom's Meals
- Food Delivery Services
- Ankeny, IA
About this business
Location details
3210 Southeast Corporate Woods Drive, Ankeny, IA, 50021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After a surgery Medicare enlisted me to receive two delivery of Mom"s meals. First arrived well, second delivery was expected within two to three weeks. It did not arrived, being a holiday in between I called to find the status in about four weeks. They said they can be responsabila because I did not call earlier. I asked for the tracking number (FEDEX), the person I talked ask her manager and after she became very rude, said they don't have tracking numbers and basically to get lost. I live on a street not in the city ... read more
Business response:
Thank you for bringing this to our attention. We are sorry to hear about your negative experience with Mom's Meals and we apologize for any inconvenience caused. We take customer feedback seriously and we would like to investigate this further. When you have moment, contact our Customer Care team and ask to speak with a supervisor.
These are really good quality meals. Low sodium, Simple but very tasty, easy to warm up . Veggies stay crisp not mushy
Business response:
Thank you so much for taking the time to leave us a review. We appreciate your kind words and are thrilled to hear that you are enjoying our meals. We take pride in preparing high-quality, low sodium meals that are both delicious and convenient.
Meals were good Meals went bad before the use by date! Not safe to go by their label.
Total garbage! I've eaten mom's meals for 8 months provided by my Medicare and ResCare programs. I don't think I can eat one more! They are awful! Nothing but a cheap TV dinner with junk food and a lot of carbs. Very cheap meals at a high cost.
Business response:
It's regrettable to hear about your experience with Mom's Meals. We strive to provide high-quality meals and will take your feedback into consideration to improve our offerings. Thank you for bringing this to our attention.
DO NOT BUY FROM HERE!! Meals are at best 1 star. Customer service lady is rude, meals are going bad. Looks like your elementary cafeteria food ate itself. Don’t try and save a dollar. Our elderly deserves better.
Business response:
We apologize for the negative experience you had with our meals and customer service. We take your feedback seriously and will address the issues you mentioned. We strive to provide high-quality meals for our elderly customers and will work to improve our offerings. Thank you for bringing this to our attention.
I bought for first time meals when I opened the box one of them opened and spilled on all meals I had to clean each one before I could put them in fridge I've tried many meals I ordered worse tasting food I've ever eaten they all tasted horrible and expensive as they are I thought they would be good worth money but they all tasted horrible I will never order again warning they taste horrible I wouldn't feed these meals to my dog she even wouldn't eat meat part it was gross tasting I'll never order from them again
Meals are a total disappointment. I had to throw away several of them. Food is not fresh. Lacks taste and variety. Received 2 weeks free with insurance after a hospital stay. I would never buy these. Grocery store frozen dinners are less expensive and have a better taste. Do better. I had one package that was not sealed and I spent 30 minutes wiping off the other meals.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that you had a negative experience with our meals. We take all feedback seriously and continuously strive to improve.
The order received included extremely moldy prepackaged wheat bread. Four of the seven pieces of wheat bread were moldy. Made me question the integrity of the packaged food. I called the office and they were only able to give me a credit for one meal.
Business response:
Thank you for bringing this matter to our attention. We apologize for the issue you experienced with your recent order from Mom's Meals. We assure you that the presence of moldy prepackaged wheat bread is not reflective of our usual standards, and we sincerely apologize for any inconvenience caused.
In my opinion this food is absolutely terrible. I would not recommend mom's meals to anybody
Business response:
Hi, Tom. Thank you for your feedback. I'm sorry you weren't pleased with some of our menu items. If you have any additional comments, please reach out to our Customer Care department at 1-866-204-6111.
Frequently asked questions about Mom's Meals
How is Mom's Meals rated?
Mom's Meals has a 4.1 star rating with 1,241 reviews.
When is Mom's Meals open?
Mom's Meals is open now. It will close at 6:00 p.m.