Monte Vista Village

Anonymous 

on AplaceForMom

7 months ago

Inadequate bathrooms in public spaces. No heating in dining room. Laundry service at an extra fee. Activities are limited outside the facility to small number of residents and limited activities at the facility. Food is cold and limited alternative options. No food services outside of 3 meals. 

Anonymous 

on AplaceForMom

a year ago

They don't really honor the contract residents sign. When my sister moved in her contract said laundry was free. That's one of the reasons we went with them. Most other places charge. 10 months after she moved in they started to charge [fee removed] a month. That's a lot when you are on fixed income. To make it worse they told the residents who decided to do their own laundry they couldn't use the big laundry room on the premises. That was reserved for paying residents laundry to be done. They have a few small areas that hav... read more

Anonymous 

on AplaceForMom

a year ago

My Mother passed away on [date removed] at 100 years old. Since Monte Vista was taken over by Pacifica it sent down hill. They threatened us by saying she had to move asap. I have filed a complaint. Not a happy customer. They lied to me on numerous occasions. My opinion will be before Pacifica took over - This is when Monte Vista owned it, when Pacifica took over-0. Nurses left maintenance workers left cooks left. My Mothers rent from [fee removed] a month to [fee removed] a month. We asked why in less than 1 week rent went ... read more

Fern A 

on AplaceForMom

4 years ago

Very slow and no information when you need it. Not much to do. 

Anonymous 

on AplaceForMom

7 years ago

I spoke with them, but since they do not have memory care, if my aunt's memory became worse she would have to move again, so they said she was not appropriate for their facility. 

Larry Williams 

on AplaceForMom

8 years ago

My 90 year old father has resided at MVV for 2 years. He likes the facilities, neighbors, and the weather. He does not like the food which he says has deteriorated steadily. He also complains that the entertainment and social activities have also steadily declined since he first moved in. My wife and I shared lunch with him there recently and frankly, it was terrible. We understand there is also a theft problem at Monte Vista which the staff largely ignores. Any problem or complaint that comes up is invariably attributed to ... read more

EV Avakian, PhD 

on AplaceForMom

8 years ago

My 96 year-old mother has resided at Monte Vista VIllage for 3 years. She rents a 1-bedroom unit and although her vision is rapidly deteriorating. she is very cogent, and her memory is excellent. Two characteristics stand out about Monte Vista: a serious theft problem and tasteless, poor quality food. My mother has had had jewelry, money and various personal effects stolen while she is at lunch. This had happened numerous times. She cannot lock her doors because the management has keys to every apartment and the staff often ... read more

M C 

on AplaceForMom

11 years ago

We had our loved one here briefly and our experience was not a good one. We had numerous issues with the medication management service, and ended up moving our loved one to a different facility after a short time. 

Former Resident 

on AplaceForMom

11 years ago

I had billing problems every month. Even the corporate couldn't do simple addition. For meals management waited to the residents left and then secured the dining area which is in the same place as the residents lounge. One day they asked me to turn down the TV because they were having a meeting which was not in the conference room but instead in the residents lounge. The food was okay. At the time that I was there they had chicken and salmon choices which I liked. While it's really pretty on the outside they had things like ... read more