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Motorrad
- Automotive
- San Francisco, CA
About this business
Location details
1675 Howard St, San Francisco, CA, 94103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been calling in since July 13 and leaving messages to call me back. I have never got a call back from rep Alvin, Aaron or Michael. Where is the level of ownership on this one? Just this morning alone I have called BMW of SFO 3 times already.
You can improve by going out of business... you obviously have no clue about customer service nor selling cars. Worst (most crooked) business of the year.
Buyer beware of this dealership! Unethical business practices in its most pure form. If you're trying to purchase a car from them and have it shipped they will pressure you to use their preferred mover which comes at a extremely high price. Even if it's a cash purchase they insist you complete a credit check and agree to them releasing your information for marketing purposes. Eugene Villera commented, "if you don't agree to this then no sale." They want you to agree that its ok for them to sell the vehicle to a 3rd party sho... read more
Someone should tell Michael Wu if he schedules an apt, he should keep it, or learn how to communicate with people so they don’t waste their time.
Used Car purchase was ruined after I felt cheated by their team. After the deal was agreed, and I was working on the paperwork, I asked about the car keys, and was told I'd receive two keys and the owners manual. When I was ready to drive off, I was told the other key was in someone's desk and they would Fed Ex it on Monday (bought the car on a Saturday). After 2 weeks of back and forth, they stopped responding to emails and didn't return phone calls. On top of that one of the seat panels fell off as I drove out, and they to... read more
I would not recommend it.
Though I’ve been a loyal customer of both BMW and this specific dealership for years, I will never be coming back, and will ensure that none of my friends do as well. After returning my leased car in impeccable condition, 8K miles under the allotment, I was charged $600 for a new tire (even though the car only had 22K miles) and a 2” scratch — presumably because I didn’t get another BMW from them. I’ve bought and leased many cars before and have never had this experience. They only gave me excuses — even acknowledging that m... read more
Bought a X5 from BMW of SF - needed some after sales support - they are suppose to have a “Genius” team to help, but left multiple messages over 2 week period with no response. Disappointed. Very different from their original impression!
Business response:
Hi Mr. Chang, I'm sorry to hear that we dropped the ball. Nobody should ever have to wait as long as you have without a response. Could you please shoot me an email directly at GRonquillo@bmwsf.com? I'd like to make things right.
Frequently asked questions about Motorrad
How is Motorrad rated?
Motorrad has a 4.3 star rating with 1,213 reviews.
When is Motorrad open?
Motorrad is closed now. It will open tomorrow at 9:00 a.m.