"I have always taken my Hondas to Metro Honda of Union..."
I have always taken my Hondas to Metro Honda of Union County. The customer service is outstanding. Everyone in the Service department so nice and they always go above and beyond expectations to help me out. Patty Jones is my service advisor and she is always honest and upfront with me. In addition to Patty, the service manager Eric Tippet is always willing to help in any way that he possibly can!!!! After dealing with Metro Honda I will never service my Hondas anywhe... read more
Business response:
Thank's, we are very proud to have Patty. She is always upbeat everyday, and give's 110% to every customer service. We have a great team that truley cares about you're experiance. Thanks for the great responce and keep spreading the good word...we appreciate you!
Greg Nalewaja
General Manager
"Laura Glass and Bob Carter showed why there is hope with..."
Laura Glass and Bob Carter showed why there is hope with sales people even during this financially trying time. They were able to not only show the proper professionalism but also when the purchase was finished, it felt like a "win win" situation. It was my daughter's first car and I'm confident that this will not be my only dealings with Midlands Honda in my future purchase of my next vehicle.
Business response:
ks230075- Welcome to the Midlands Honda family! Thank you for your business and for taking the time to write a review of your experience. You are right about these being trying times, but we want to provide our customers with the best experience possible. Thank you again for your business and we look forward to seeing you again in the future!
Randy Threatt, General Manager
"Metro Honda of Indian Trail is a dealership that is..."
Metro Honda of Indian Trail is a dealership that is beyond compare. It is thorough from top to bottom and most cordial. The service department leaves nothing to guess work. Mike Kannaly, a service writer goes far beyond the call of duty. For example, he put my car up on the lift and personally checked each point at which it could have a fluid leak. Go to Metro Honda, you will be glad you did!
Business response:
You should have seen the smile on Mike's face when I showed him your review! Thank you for being a Metro Honda Family member. We appreciate you visit to our service department...thank you again!
Greg Nalewaja
General Manager
My Honda Oddesy was jerking every time I went over 30...
My Honda Oddesy was jerking every time I went over 30 miles. I called Preston and asked him when I could bring the car in for them to check out. He told me that I could drop of the car now and that they would make sure they would fit it in today. A few hrs later Preston called and said that the could not recreate the problem but wanted us to leave it there overnight that way they could do a full diagnostic check on the car and try and find the problem.... Long story sh... read more
Business response:
farhana- Thank you for sharing your experience at Midlands Honda. We are very fortunate to have both Regina and Preston in our service department. They are both truly committed to customer satisfaction. We appreciate your loyalty to Honda and look forward to providing you with great customer service in the future. Thank you so much for your business. Randy Threatt, General Manager
Mr. Stover is simply the best! He helped my parents by...
Mr. Stover is simply the best! He helped my parents by selling them a beautiful new Honda and just one day later he help them again by selling them a beautiful used Ford Focus for me. I am recently separated and my old car was not dependable. This new Ford will truly put me on the road to a brighter future. Mr. Stover and the rest of the staff were helpful in every way possible. He is polite, efficient and very knowledgeable about the vehicals he sells. He makes what ... read more
Business response:
steph70 - Welcome to the Midlands Honda family! It is great to hear what a great job Larry did with you and your parents. I will pass along your comments to Larry and congratulate him on a job well done. Thank you for taking the time to share your experience. Randy Threatt, General Manager
"Mr. Stover is simply the best! He helped my parents by..."
Mr. Stover is simply the best! He helped my parents by selling them a beautiful new Honda and just one day later he help them again by selling them a beautiful used Ford Focus for me. I am recently separated and my old car was not dependable. This new Ford will truly put me on the road to a brighter future. Mr. Stover and the rest of the staff were helpful in every way possible. He is polite, efficient and very knowledgeable about the vehicals he sells. He makes wha... read more
Business response:
steph70 - Welcome to the Midlands Honda family! It is great to hear what a great job Larry did with you and your parents. I will pass along your comments to Larry and congratulate him on a job well done. Thank you for taking the time to share your experience.
Randy Threatt, General Manager
"Alphonzo Broughton was knowledgeable and customer service..."
Alphonzo Broughton was knowledgeable and customer service oriented. I didn’t “need” to purchase a car on that day and was keeping my current Honda to pass along to my son. Alphonzo listened well and understood my needs. While the car buying process is still longer than it should be ?, Alphonzo’s personality made that process more enjoyable. Thanks to the Midlands Honda Team.
Business response:
robinaugust@earthlink.net - Thank you for your business and for taking the time to write a review. We are very lucky to have Alphonzo as one of our team members at Midlands Honda. I often hear that the process is too long and we are always trying to improve. I apologize for that aspect of your purchase. Welcome to the Midlands Honda family!
Randy Threatt, General Manager
"My Honda Oddesy was jerking every time I went over 30..."
My Honda Oddesy was jerking every time I went over 30 miles. I called Preston and asked him when I could bring the car in for them to check out. He told me that I could drop of the car now and that they would make sure they would fit it in today.
A few hrs later Preston called and said that the could not recreate the problem but wanted us to leave it there overnight that way they could do a full diagnostic check on the car and try and find the problem.... Long story ... read more
Business response:
farhana- Thank you for sharing your experience at Midlands Honda. We are very fortunate to have both Regina and Preston in our service department. They are both truly committed to customer satisfaction. We appreciate your loyalty to Honda and look forward to providing you with great customer service in the future. Thank you so much for your business.
Randy Threatt, General Manager
Alphonzo Broughton was knowledgeable and customer service...
Alphonzo Broughton was knowledgeable and customer service oriented. I didn't "need" to purchase a car on that day and was keeping my current Honda to pass along to my son. Alphonzo listened well and understood my needs. While the car buying process is still longer than it should be ?, Alphonzo's personality made that process more enjoyable. Thanks to the Midlands Honda Team.
Business response:
robinaugust@earthlink.net - Thank you for your business and for taking the time to write a review. We are very lucky to have Alphonzo as one of our team members at Midlands Honda. I often hear that the process is too long and we are always trying to improve. I apologize for that aspect of your purchase. Welcome to the Midlands Honda family! Randy Threatt, General Manager
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