Muscular Moving Men

Anne H 

on BBB

a year ago

Mixed reviews for this company and will not use again. I chose the company because they included shuttles in the estimate. They said that other companies would not include shuttles, then would overcharge. My driver only used one shuttle, so I ended up paying $900 for nothing. The client pays whether drivers need the shuttles or not. I thought the company was being transparent and fair, but they ended up overcharging me. Communications were a challenge during the move as well, with different information given by the driver an... read more

Sunny D 

on BBB

a year ago

If I could give zero stars, I would. This company is a nightmare! They completely failed to deliver on time, and to make matters worse, they only delivered half of my belongings. The other half was sent to a different state (*******), and I'm still waiting for it to show up on 8/20.When they finally delivered part of my stuff on 8/10, it was in terrible condition. Items were broken, the ** wasn't even packed in a box instead was padded and several pieces of furniture were missing and damaged (broken boxes, luggage, plants po... read more

Gregory S 

on BBB

a year ago

*** moved across country 3 times and this by far has been the worst experience Ive ever had. Lack of communication has been the worst part of the experience. They almost never responded to our calls, texts or emails. A week before pickup, we received an email saying our pick up window was pushed back by a week. This caused major issues, such as needing to change our flights and car shipment date and living uncomfortably with our two young children, as most of our stuff was packed. Our rep sent 3 separate agreements with diff... read more

Cory A 

on BBB

a year ago

WALK AWAY. UNETHICAL BUSINESS.This company will quote your move over the phone at a super cheap price to get you to say yes. Once they are awarded the job, let the games begin... Expect your price to increase dramatically when they show up on the day of your move, and again once they are finished. For reference our move went from $2K to $7K.We hired Muscular Moving Men because their price was thousands less than the competition, and they were referred by our realtor, so we figured it was a wise play. When the moving team sho... read more

LAna G 

on BBB

a year ago

After doing a lot of research,I felt that they were a good company to hire for a long distance move from ******* to **********,**. ***** came to my condo and we went over everything and I felt it was a fair price. They loaded on Monday February 19 th and was told the delivery date would be between February 26 and March 1 st. Well the truck broke down in ******* and because they had to get another truck,half of my things wouldnt fit on the new truck! Now we were not told this until the driver arrived on March 1 st and after u... read more

Ashish P 

on BBB

a year ago

We had an awful experience with this company and I do not recommend them. If I could rate 0 stars, I would.We were originally quoted a maximum of $3500 by *****. After the move was completed, we were asked to pay $6000.While the move was in progress, the employees stole fine jewelry from our home (wedding ring and a necklace). We immediately reported this to the company and the company has not taken any responsibility; they asked us to file a police report, which we did. Further, they did not express any regret. This makes m... read more

Ta W 

on BBB

a year ago

Updated Review - After finally getting back to me, (i emailed for my inventory list 12/19/23 and after a couple of phone calls and emails asking for it, i finally got this response 1/4/24 - "After going back and forth with our operations team and moving team in-charge of your move, it was found out that your inventory list was not uploaded to the system by the driver. It was stored only in the tablet that **** (the driver) used during the move. However, the tablet got stolen during one of his other moves before his return to... read more

Richard L 

on BBB

a year ago

Muscular Moving Men & Storage was referred to me by a local mover that couldn't work with our schedule. I called and talked to a very personable salesman. We verbally agreed to use them and he asked for a $200 deposit which I gave him on a credit card. When we received their terms, I noticed that they wanted a Bank payment upon loading our furniture. That was unacceptable. I called and asked for different terms. The salesman said that he would check. He never got back to me. After several days, I called to cancel the move. T... read more

Ginny B 

on BBB

2 years ago

Muscular Moving Men was recommended to us. However, I would not use them again, nor would I refer anyone to them.*****************, the manager/coordinator was pleasant, gave us a bid albiet on the high side, acceptable. We contracted for 3 men for 6-7 hours of moving. This was the estimated time and man hours. When the movers arrived, the lead mover informed me there would only be two men. I should have immediately called the company and cancelled. The lead mover assured me, he and his partner could get the job done. They d... read more