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12110 Sunset Hills Rd Ste: 600 - 579, Reston, VA, 20190, United States
Get directionsI don’t enjoy having to leave this negative review. I was a customer for over six years with Ned Stevens for gutter cleaning; they would come out several times a year under contract to clean my gutters due to heavy foliage fall. Unfortunately, the last two years have been a decline in service. I found torn shingles on the ground after one service and often had big piles of leaves come out of my down spout despite the regular cleaning and gutter guards. When I took a look at my garage roof, which is the lowest roof visible, I... read more
Too focused on making sales, locking you into contracts, instead of customer service. Initial call was mostly a sales pitch. Three weeks go by, no initial service, so I reached out via email. No response, so I called to cancel the initial service. To his credit, Carlos the rep did offer to schedule service in a few days and offer a small discount, but I wanted to cancel and wasn’t interested in a fix. They should’ve handled it right the first time. Carlos kept trying to close deals with rambling sales pitches so much that I... read more
Roof shingle cleaning, expertly done. (But still over spray damaged one plant (so far), and may have left bleach like spots on gray dry concrete ornamental steps. NOT FOR Publication. Must be more thoroughly rinsed.)
The team did an outstanding job! They made my siding, walkway, and old decks look brand new. I was truly amazed of the transformation of our dirty decks into decks that looked brand new. I wish I had photos to post of before and after their work. Highly recommend.
I contacted Ned’s home to schedule a gutter cleaning, and after a week and a half, I received various different answers on a timeframe for my service. I would understand if they told me upfront it would be a certain amount of time until they could come to my house, but it was different every time I called. The original time I called to schedule, they didn’t include part of the service I had requested in the booking. Very disappointed.
Ned Stevens Gutter Cleaning has a 4.2 star rating with 34 reviews.
Ned Stevens Gutter Cleaning is open now. It is open 24/7.