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It all started in 1965. A milkman named Ned Stevens became friendly with the customers on his route. Over time, those customers started to ask Ned if he could help out with some work around their homes. Ned noticed that more often than not, customers were asking to have their gutters cleaned… and Ned's Home was born!
1 Research Ct Ste, 450-420, Rockville, MD, 20850, United States
Get directionsWe had scheduled this gutter cleaning service to come twice a year, it was fine for the first year. Then they decided they could no longer clean the gutters complaining about our gutter shields, insisting they be permanently removed. We declined and decided not to continue the services since the shields were generally sufficient. They are overall very pushy trying to sell other services. But the reason for my review is that today, unannounced they put the ladder up on the house and were halfway up with their associate connec... read more
They refuse to give you any notice or tell you when they are coming. We just got a notice they are coming within minutes while we have painters all around the house. Why they can’t notify you a day in advance is beyond me. On top of that, they try to upsell you on other services and then every time they come out they find repairs that are needed, even shortly after we had repairs done. They do ok cleaning the gutters but I am tired of them coming out with only minutes notice. Bear in mind you don’t have any idea what day the... read more
Discrepancy in Gutter Cleaning Service Request - Unfulfilled Exterior Cleaning I recently scheduled a gutter cleaning service with Ned Stevens company, and unfortunately, my experience did not meet my expectations. Despite clearly communicating my need for cleaning both the inside and outside of the gutters, as well as the 1st vinyl siding on the backside of my house, the technician who arrived only cleaned the inside of the gutters. When I reached out to discuss this issue with a coworker from the company, I was informed ... read more
As a longtime customer, I am deeply disappointed. I am kept online interminably in an attempt to reach customer service. If there were an emergency, this would be a hopeless method of communicating. I am about to abandon this service and I am truly sorry to do so after years of good service.
The quality of the cleaning itself is good—thorough and effective. However, the scheduling is a major issue. The autumn cleaning was only done in February, which defeats the purpose. If timing and reliability improved, this would be a great service. Until then, expect long delays.
Ned Stevens Gutter Cleaning has a 4.1 star rating with 88 reviews.
Ned Stevens Gutter Cleaning is open now. It is open 24/7.