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Nelson Westerberg, Inc.
- Arts & Entertainment
- Elk Grove Village, IL
About this business
Westerberg Nelson is located at 1500 B Arthur Ave, Elk Grove Village, IL. This business specializes in Movers.
Location details
1500 Arthur Ave, Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very professional and customer focused. Movers were prompt and on-site when they said would be. Confirmation on when delivery would take place could have been solidified and communicated sooner.
Everyone was great. We got all our stuff delivered on time and with no damage.
Business response:
Hello Brennan! Glad to hear it! Please don't hesitate to let us know if there is anything else we can do for you as you settle into your new home.
They took care of me even when I couldn't be there for the entire move process.
Business response:
Hi Terrell! Thanks for the review! I'm glad to hear that everything went smoothly for you! Enjoy your new home! :)
The driver and crew were great and put up with our amateurish packing. One of the crew spotted some stuff we missed packing on high shelves. The office staff answered our questions and we came in under weight!
Business response:
Hello Karen & Jim! Thank you for sharing your experience with us! Congratulations on your new home! :)
Nelson Westerberg in Dallas did a fantastic job for us. Specifically Rex Blakely and Janet Mapes were outstanding. Both Rex and Janet consistently checked on the move process. Additionally the movers and packers for the crew in Dallas did a very good job. Even intricate glass Christmas Ornaments made it here broken. Our move was over 800 miles. Thank you Nelson Westerberg Dallas!
Business response:
Hi Georgia! Thank you so much for your review and feedback!! I am over the moon after reading about your positive experience relocating with us! However, you typed "even intricate glass Christmas Ornaments made it here broken". I am guessing that might have been a typo? If not, I would be happy to connect you with our claims department because I am a huge holiday decorator myself and I would definitely understand! Thanks again and congrats on your relocation :)
Relatively painless
Business response:
Hi Jacquelyn! Thanks for the review! I'm glad to hear that your moving experience was relatively painless because we know how stressful moving can be. Hope you are enjoying your new home and have a great week! :)
Very good experience, coordinator was very knowledgeable and helpful, packaging crew was a little rushed by rainy conditions resulting in a few broken items. Driver was excellent. Unpacking crew was excellent. Poor guys had to offload items on uhaul and bring to house and then offload in the rain and then bring items up a steep driveway. There were a few items broken during the offload but everyone was very professional and helpful.
Business response:
Hello Christopher! I am so glad to hear that you had a positive moving experience despite the unfortunate rainy circumstances! We are very lucky to have such devoted team members working on each move. I am also very sorry to hear about your belongings. Upon researching your move, I noticed that you have not filed any claims for those broken items. I have contacted our claims department and they will be sending you a claim form you can fill out if you wish to do so. Thank you again for being so understanding and kind with you... read more
Sandy was great to work with through the entire process and was very patient during the duration of my relocation.
Business response:
Mr. Cornwell, thank you so much for your review! We are incredibly lucky to have Sandy on our team and we are so happy that you had a great experience. Congratulations on your new home!
Nothing! We were very pleased with Sandy Cuttle, Joe Picone and his crew, Rueben, John and Art. If the time comes that we need to move again, we would want this great team again!!! We thank you very much, Bill and Julie Foss
Business response:
Mr. and Mrs. Foss, thank you so much for your review. We consider ourselves very lucky to have Sandy and Joe as part of our team. In fact, Joe was awarded the Driver of the Year award for 2017. I'm so glad that you were able to have him and his team take care of you during your move. We look forward to moving you again if the opportunity presents itself. -Esther Kelley, Customer Experience Analyst
Frequently asked questions about Nelson Westerberg, Inc.
How is Nelson Westerberg, Inc. rated?
Nelson Westerberg, Inc. has a 4.9 star rating with 367 reviews.
When is Nelson Westerberg, Inc. open?
Nelson Westerberg, Inc. is closed now. It will open on Monday at 9:00 a.m.