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New Frontier Immigration Law
- Immigration Law
- Glendale, AZ
About this business
Location details
5710 West Camelback Road, Glendale, AZ, 85301, United States
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Atienden muy bien y todo pero por llamada me dijeron que me ayudarian en mi caso por lo cual opte por hacer mi cita y cuando tuve mi cita me dijo la abogada que no podia ayudarme en mi caso creo que necesitan dar buena informacion desde un principio asi no pierde el tiempo uno 🤷🏻♂️
RecommendedAfter you pay them they never call you back I'm really disappointed
Business response:
Hello, Mr. Ramirez! We have read your review and believe there is some confusion as our records indicate that we tried to call you several times this month, unable to reach you, we sent you text messages. If there is a problem with the phone number we have on file, we are happy to correct it! Would you mind giving us a call at 623-742-5400 so we can establish a more effective method of communication for you? We call our clients every month, so it is very important to know how to contact you. Thank you! :D
Poor communication, I have left 3 messages since April 8 and 1 email in the last 5 days and I have yet to speak to someone regarding my case.
Business response:
Dear Lourdes, thanks for sharing your feedback and for your patience. We want to give you the service you deserve, we went back to your file and we found that we called you and send you a text message yesterday around 4:35pm. Let us try again, I have scheduled a call for you at 3PM AZ today, you are important to us and we want to repair the miscommunication.
yo estoy muy insatisfecha porque no me ayudaron en nada a mi hijo lo deportaron porque ell@s no mvieron ni un dedo para defenderlo y lo deportaron ahora necesito que me devuelvan el $ q les pague...que mala experiencia con ellos x su culpa mi hijo salió deportado.. 😡
Business response:
Sentimos mucho tu molestia. En NFIL nos importan mucho nuestros clientes, por eso, nos comunicamos contigo inmediatamente cuando esto sucedió, te demostramos que el trabajo fue hecho y cumplimos nuestra palabra. Lamentamos mucho que esto no haya sido suficiente, pero debes saber que hay decisiones que nos son ajenas. Esperamos tu comprensión! 🧡
Horrible experience. And after asking for my money back is the same process they did with the beginning of the case and at this point I’m glad I didn’t give the $1,000 they expect you to give. For my people I don’t recommend it at all.
Business response:
Thank you for letting us know about this. Your feedback helps us do better. I looked into this issue hoping to resolve it promptly and accurately, and I found out that your refund has been processed and our team has been keeping you updated. We set a high standard for ourselves, and we’re so sorry to hear this didn't meet in your interaction with our business. Please know that your situation was an exception. As you can see in other reviews, we are known for caring deeply about our customers, it is part of our core values th... read more
Frequently asked questions about New Frontier Immigration Law
How is New Frontier Immigration Law rated?
New Frontier Immigration Law has a 5 star rating with 535 reviews.
When is New Frontier Immigration Law open?
New Frontier Immigration Law is open now. It is open 24/7.