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Norma Brambila
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Communication, updates and requested documents were terrible. Several times my husband and I would request to speak to Norma and were informed that iMessage was sent to her to call us back we would call back since not hearing from her to find out that she either left for the day or got the same response that a message would be relayed to her; never hearing from Norma as requested. Documents were requested MULTIPLE TIMES and APPROVED on phone to then be requested again. PennyMac had the wrong closing date and took extremely l... read more
Norma actually do something like anything at all would have been nice. If it weren’t for other people I. Your company willing to help nothing would have gotten done. Norma is the laziest most incompetent person I have ever worked with. My 9th grade students could do a better job than her
Alan Chichakly was the Best! Norma Brambila needs to learn absolutely more about communication, over the process of my loan I feel as if I was on the payroll of Pennymac I need my check for employment. I wouldn’t recommend you all As a former penny Mac client I will refinance out of this loan as soon as I can and take my business elsewhere! Norma gets a Big Fat ZERO from us.
Would you tell us what would have made it better?
I got nothing to say
Norma and Jackie were there for me every step of the process. Everything was explained and all my questions were answered promptly. Norma made the entire process painless. She is a great asset to your team.
Norma was fantastic and very easy to work with. Weekly phone call check-ins and email updates made the process simple and quick.
My representative was very professional and quick to answer any questions. Also, the sales team was quick in their response and willing to do what they could to get me the best rates and deals.
Perhaps, staff needs to receive some additional training. There were significant delays in communication, ignoring e-mails. Many requests to provide documents that were already uploaded to the portal. Miscommunication with the employer. Manager was not responding either, ignored requests for a call. I have to say that my previous experiences with PennyMac were much better, but this last transaction was really different in terms of the approach, communication and quality...
Frequently asked questions about Norma Brambila
How is Norma Brambila rated?
Norma Brambila has a 4.8 star rating with 397 reviews.
When is Norma Brambila open?
Norma Brambila is closed now. It will open tomorrow at 9:00 a.m.