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Northwest Property & Financial Management
- Property Management
- Crystal Lake, IL
About this business
Location details
780 Tek Dr, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My COA has used Northwest Property Management for years. There is a great group of people working there that I have the privilege of knowing. Maggie is an office manager assistant who is extremely knowledgeable and always professional at her job. Lisa, who is our particular property manager, is always on top of things and helps me every way she can to keep my community running smoothly. Nicole in finance is always ready to provide me with quick answers for problem solving every single time I ask. The office staff is always r... read more
Business response:
Hi, Helen. Thank you so much for leaving us a stellar review!
I just finished working with Nicole regarding my Click Pay issues. She is so professional and courteous and was very helpful. It is not very often anymore one gets this type of customer service. Thanks again Nicole for being so nice.
Business response:
Hi, Roy. Your feedback is highly appreciated. Thank you for the review!
The monthly financials are completed in a timely manner. Each month the board receives a complete financial packet with a summary from the accountant regarding varies transactions during the month.
Business response:
Hi, T.. We appreciate the kind words and are glad we could provide you with a positive experience!
Jason, from EMT, came out to inspect an exterior door that was causing some minor water damage in my home. He was thorough and made sure to try to stop any further water damage. Fingers crossed, he was able to stop any further issues, until we can replace the door.
Business response:
Hi, Laney. We are thrilled to learn that you had a positive experience with us!
Jason from EMT fixed the issue I had quickly and profrssionally. I highly recommend him!
Business response:
Hi, Phyllis. Thank you so much for leaving us a stellar review!
The manager for our office condo, Judy Howells, has been an amazing resource for us. She is so incredibly responsive and immediately responds to any request she has received from us. She has a positive nature and we greatly appreciate having her on our side.
Business response:
Hi, Donna. Your feedback is highly appreciated. Thank you for the review!
I hope to offer a balanced perspective since there have been so many completely negative reviews. Having seen complaints regarding snow removal and basic community maintenance, I believe this snow issue is often dictated by "2 inch-trigger" snow contracts and maintenance related budget decisions rather than the management company's fault. In a light snow winter, constant plowing and salting is simply not cost-effective for the association. That is a board decision, not the management company. I have also noted a number of c... read more
Business response:
Hi, Gary. We appreciate the kind words and are glad we could provide you with a positive experience!
The service was great.
Business response:
Hi, Leigh. Thanks for taking the time to share your positive experience. We truly appreciate it!
Lisa put in a work order for us right away! Jason did an amazing job fixing our problem and was extremely easy to talk to & work with!
Business response:
Hi, Ester. We are thrilled to learn that you had a positive experience with us!
Frequently asked questions about Northwest Property & Financial Management
How is Northwest Property & Financial Management rated?
Northwest Property & Financial Management has a 3 star rating with 180 reviews.
When is Northwest Property & Financial Management open?
Northwest Property & Financial Management is closed now. It will open tomorrow at 8:00 a.m.