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Northwest Property & Financial Management
- Property Management
- Crystal Lake, IL
About this business
Location details
780 Tek Dr, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Northwest Properties Management (**** ****) manipulates its tenants by over abusing ************* through lying, ghosting and scamming the properties it manages. Northwest Properties Management (**** ****) who manages the *** for the Villas of the fields in ********** repeatedly lied by ghosting and scamming its tenants denying submitted Work orders from vendors outside of the contractor (***** ******* (******* Installations) ) which NW properties Managements uses for its contractor services. ***** ****** the contractor used... read more
Business response:
A notice was provided to all homeowners regarding the necessary balcony repairs. Homeowners were given 6 weeks to provide the Board of Directors with their own contractor and bid if they chose to move forward with a different contractor. After review of the contractor you provided, the Board of Directors denied your request as the engineer in question was a software engineer and not a building engineer. Furthermore, the repairs presented did not meet the requirements of the *** guidelines. As for the vendor in question, Nort... read more
Failed to send out assessments to owners for multiple quarters, leaving the association in financial disarray. Constant turnover with property managers and an utter lack of communication from management. Lack of accountability with financial record-keeping. I would not recommend this company to a single person.
Business response:
********, as you are aware, Northwest Property Management met with the Board of Directors to address these concerns. To assist the Association with low funds, we waived several months of our management fees. Our team also cleaned the property at no cost when the scavenger service refused to collect the garbage and recycling. All items in question have been addressed with the Board of Directors and have been resolved.
My condo board recently replaced this management company due to a lack of transparency about our accounts. I have not been among those directly involved in addressing the situation but was glad to see them go. I have been disappointed that ** has twice given me bad information, and were obstructive to answering my questions on several occassions. In the past year they first told me they had no way to access the common garage I needed to get into. We each have our own overhead door but someone had jammed mine up and I needed ... read more
The most incompetent company ever! **** ******* refused to do her job. A special assement was issued and she refused to let the homeowners know how much each unit should be paid. The company has a service *** that does sub par work at triple the cost. Lack of transparency so that can rip homeowners off. They let a broken pipe unchecked for months causing thousands of dollars in water bills and damage to the property.
Business response:
*****, as you are aware, the Northwest team has worked diligently with the previous and current Board of Directors. All decisions made for the community were approved by the Board of Directors, not Northwest Property Management. Our response and action has been timely, which we have shown you in all past communications. *** has provided quality work and service and, as you know, are at a lower rate than most maintenance services in this area. Northwest did not ignore a broken pipe, nor did we allow necessary work to be held ... read more
TERRIBLE property management company!!! You 1) Email them with WITH video and pictures of major gutter washout, 2) Then, one wk later, phone them for a response; 3) Attend the condo meeting 2 wks later to AGAIN voice ongoing problem(s); 4) Four of the 8 residents provide their concerns of related issues; 5) The NORTHWEST Property Mgr. is given multiple pictures in a convenient manila envelope validating the problems presented. 6) SOME of the work is completed, including haphazard blowing out of gutters; 7) RequestS for gutte... read more
Business response:
As you are aware since you attended the last ***** of ********* meeting, the ***** was obtaining bids for the gutter repairs. These will be reviewed once received. As for the walkway repairs, these were completed on 7/11 and the seed/grass was also completed. The turnaround time for work orders depends on the contractor and the ***** and Management has been diligent about responding to these requests and completing them in a timely manner.
We had a roof leak. Contacted them and sent EMT out here. Found out it was from bad flashing on the roof around the pipe. He came back after contacting **** several times to get him out cause we wanted to paint and wanted the leak to be taken care of on the roof which that leak cause a leak on our ceiling. We ourselves fixed the ceiling after we think he fixed the roof. We were kind enough when he checked the pipe in the attic to have him use our extended ladder. He was up there approx if this much 15 minutes came down and s... read more
Business response:
Hi *** - As you know, you had spoken with **** several times about this matter. She put you in direct contact with the maintenance technician. The ***** of ********* of your Association made the decision to not have EMT work on the property in the future. It was also the ***** of *********' decision to bill back all interior work to the homeowner. We take direction from your ***** of ********* and have mentioned that you should contact them directly about their decisions or attend a meeting. We no longer manage your Associat... read more
They have been our property management company for several years. ********* Oaks has gone down hill a little more every year. They do the minimum and fail to return calls when they do not want to deal with item. I love my place - why would I move - because of the them - if you are looking for a management company run from them
Business response:
Thank you for your feedback. As you are aware, the ***** of ********* makes all financial decisions regarding work done on the property. We encourage homeowners to attend ***** meetings in order to address any concerns with the ***** of *********. In regard to communication and returned phone calls, this will be addressed internally.
Frequently asked questions about Northwest Property & Financial Management
How is Northwest Property & Financial Management rated?
Northwest Property & Financial Management has a 2.1 star rating with 112 reviews.
When is Northwest Property & Financial Management open?
Northwest Property & Financial Management is closed now. It will open tomorrow at 8:00 a.m.