Northwest Self Storage

Whitney P. 

on Yelp

2 years ago

PROs * Really great staff! Friendly, helpful, they go above and beyond to provide excellent customer service. * Reasonable on-site office hours. * Lots of security cameras. * Staff does walk-through to check units for break-ins or tampering, and will call if anything is amiss. * Frequently offer discounts/incentives to new customers. * They offer an auto-pay option. CONs * The building is really cold in the winter and really hot in the summer. * Only one elevator (and it's S-L-O-W) * End of 2023 they raised r... read more

Kaitlin S. 

on Yelp

4 years ago

Needed a storage unit for a few months while we figured out our living situation. The manager was the one who checked us in and showed us around. I felt bad since we got there 30 mins before closing and I figured they had closing tasks to take care of, but she was so lovely!! She was funny, accommodating and just genuinely seemed to enjoy her job which is so rare. Storage unit was just what we needed, very clean, good accessibility, and the lowest rate we could find for that size (most places didn't even have a 10x30). High... read more

Gary B. 

on Yelp

7 years ago

I've been here for years. First class operation. Highly secure and the loading dock is protected from weather. The manager, Lynn is very helpful. 

Orlo W. 

on Yelp

7 years ago

At first NW Self Storage was great to work with. Prices were ok and people were nice. As time went by they regularly raise the prices to where it's not as great of a deal. Maintenance is a joke. If you tell the on-site manager about an issue ie leaky roof, garage door opener malfunctioning, etc they will not it on their computer and make their call. Upper management will then ignore it for a couple months while you regularly remind them. I think they stick their heads in the ground about it until you make a huge deal out of ... read more

Paola C. 

on Yelp

11 years ago

The storage units are temperature controlled, clean, true to size, and VERY secure with cameras and 24 hour surveillance. Customer service was exceptional. I have spoken with both the owner and the desk attendant and never had a problem with either. I would highly recommend! 

Alex B. 

on Yelp

2 months ago

DO NOT store your items here, especially if valuable. Storage locker was broken into and robbed, not a single security camera on the floors besides the elevator. Impossible to reach corporate for support, just been given the same corporate number over and over. They also raise the rent price every month or two. YOU HAVE BEEN WARNED! 

Amy H. 

on Yelp

2 months ago

I wish I would have read the Yelp reviews beforehand. It is true that this company adjusts the monthly rent based on market pricing. So, you never know when they are going to raise the rent. But most recently I discovered my unit was bolt cut and my ebike and other valuables taken out in which the thieves replaced my lock with their lock so it appeared safe. Unfortunately they have NO CAMERAS except by the elevator. Also the insurance coverage is ONLY $2000 by them. I tried calling corporate to advise they warn customers of... read more

Anna M. 

on Yelp

a year ago

After 3 months they i creased my rent $49! Crazy and outrageous! Dont rent there. I was told they were not going to increase the rate and then after i signed in they did! 

D D. 

on Yelp

a year ago

Business did the classic bait and switch. I called on a Friday to find out my balance and was given an amount I needed to pay. I agreed to pay the amount given to me by their representative and asked if I could pay that amount on Tuesday, after the banking holiday. I was told that would be just fine, she was very pleasant. I call on Tuesday morning and am told a balance that is over $100 more than then I was told when I called previously. I explained to who I assume is the owner of the business that I was given an amount I ... read more