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Oak Grove Racing, Gaming & Hotel

4.1

Hotels
Oak Grove, KY

About this business

Hospitality Hotels

Location details

777 Winners Way, Oak Grove, KY, 42262, United States

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4.14,308 reviews

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Jerry

2 years ago

Wonderful

Jim

2 years ago

Wonderful Very clean. Room was very nice.

Business response:

Thank you for your feedback! We hope to see you again.

Donald

2 years ago

Wonderful The first time I used the bathroom, I noticed the hot water handle on the faucet was was up and resting on the back of the backsplash. When I moved it, it just wiggled. Taking a shower and wanting to wash my hair, the shampoo dispencer wouldnt work--could not get it to squirt any out. I went down to the desk the next morning and they were very apologetic and got the maintenance people up there. They repaired both of those necessary things that day! Thank you! When I arrived the room I asked for was not available so... read more

Business response:

We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Housekeeping does not automatically Refresh the rooms or replenish anything unless requested. Sorry if this was not communicated during your stay.