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Oaks at Mt. Pleasant
- Assisted Living Facilities
- Mount Pleasant, SC
About this business
Location details
1010 Anna Knapp Blvd, Mount Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Oaks at My. Pleasant is a more advanced memory care facility. We have had no complaints. All of the staff have been extremely kind and helpful and always keep us up to date on things. [name removed] one of the girls who works, here has been great and she is just fantastic with the residents. For such a hard thing, they made it easier on us and I would definitely recommend them to others looking.
Business response:
Dawn - Thank you for the kind words and your five star review!
I can only review the relationship my family member has with the staff at Sweetgrass Court. Because of Covid-19, we have not been allowed inside the building for health safety reasons so I cannot review or rate the facility. But I can testify to the fact that my family member finds the staff very kind and helpful. She had a period of adjustment when she moved in and the staff were very patient and understanding. They are helpful in setting up Zoom so we can see each other and also getting her on the phone when I call. She li... read more
I spoke with someone on the sales team and I expressed some concerns to them about the care of my husband. It didn't seem that the care givers were attending enough to his care, especially in regards to his hygiene. They also had issues with misplacing some of his clothes. I had expressed concern with the care giving staff about this and I didn't think they did enough to remedy the situation. Aside from that, the community was usually clean and there was never any odor. They had a lot of activities as well; ice cream social... read more
Business response:
Patricia, I am the Executive Director and would very much like to speak with you personally about your experiences at our community. Exceeding resident and family expectations is our goal every time, and since you feel we fell short of that goal in our care for your husband I hope you are willing to have a discussion with me. I also did want to thank you for your positive comments on our activities staff. We look forward to the day when we are able to get back to running a full set of activities for our residents. Please con... read more
They do a really exceptional job here, I'd give them top marks across the board. The facility itself is in very good condition, it is clean, well kept, and well decorated. The thing that impresses me most here is the individual attention they give to each of their residents. They're very personable, and obviously genuinely care about the people that they look after.
The activities I think are going to be good. When my mom first entered the facility, she had hurt her back prior to going in so she hasn't really been able to get involved in the activities. Sweetgrass is really a good place, they're trying to get her more involved in things but with my mother its difficult. They're not giving up, they're going to keep working with her. My mom's not a real social person, she hasn't been her whole life and she's kind of a challenge for them but they keep working and trying but their staff is ... read more
This is my [removed] I think they have a very good activities program and they're very conscious of what stimulates an elderly person. One thing that concerned me more is safety issues. My mom fractured her him. I've seen several other people with that same situation. She went to the hospital and the first night she was back she fell again. I've had to hire somebody to be in her room at night. When she broke her hip she was in the dining room and she had parked her walker outside because there wasn't enough room. That's my o... read more
I left with my father feeling sad that people had to live there. Again it's a cheaper alternative to what is in the area but it is not a good facility. It's a cheaper alternative to places in the area but it is not a good place. I was horrified by my experience there and moved my father out of there as soon as I could.
I would never recommend this community to ANYBODY with memory care issues, especially those who have Lewy Body Dementia. The facility is not equipped to handle that type of care and they almost killed my loved one. We had a TERRIBLE experience.
Business response:
Thank you for taking the time to leave a review. Your experience of our community is very important to us. Please contact, 470-610-2438, and a member of our leadership team will be happy to discuss any concerns you have.
I am giving a poor review because of the many observations I have made on my daily visits at different times of the day.These are not positive observations. Everytime I go in the residents are placed in the TV room and they watch TV and not necessarily programs that enhance there mental capacities.I call it TV sitting. What individual enrichment is it they are suppose to get? Sorry I dont see it. I have had too many conferences and the result is empty promises.The aids are fine as long as corporate is there and Tiffany does ... read more
Business response:
Thank you for your feedback. We value your input and share your concern. To better serve you, we would appreciate the opportunity to discuss your experience. Our dedicated staff is committed to providing the utmost care and services to all residents. Your feedback helps us identify areas of opportunity for us to focus on as we strive to uphold and improve the quality of standards that each resident deserves.
Frequently asked questions about Oaks at Mt. Pleasant
How is Oaks at Mt. Pleasant rated?
Oaks at Mt. Pleasant has a 4.2 star rating with 56 reviews.
When is Oaks at Mt. Pleasant open?
Oaks at Mt. Pleasant is open now. It will close at 8:00 p.m.