This profile has been claimed by the business owner or representative.
Oceanside Senior Living
- Assisted Living Facilities
- Oceanside, CA
About this business
Location details
5508 Avenida Pacifica Wy, Oceanside, CA, 92057, United States
Get directions
I needed to get my mom from skilled nursing in North Carolina to assisted living in California ... and I knew nothing about the senior living world. Saying I was overwhelmed doesn't begin to describe it. The Pacifica Oceanside Executive Director and Community Relations Director treated me like family from the moment we met and have helped every step of the way. Simply put ... they are angels ... positively impacting the quality of life for my entire family.
Business response:
Thank you so much for your positive review! We are very proud of our community and we can't wait for it to open! We do have a fantastic Executive Director and Community Relations Director. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience!
There does not appear to be enough staff for the number of residents. There also is a difficulty keeping up with needed maintenance of the building and grounds. Communication from staff regarding resident medical issues also needs improvement.
Business response:
We read all online reviews and appreciate constructive feedback. A quick note about the number of staff per resident. This number is based upon our state licensing requirements, and we maintain those standards. We will forward your comments on to local and regional management for their review.
The transition in was pretty terrible. [name removed], who reviewed my father initially at his skilled nursing facility set him as the lowest level of care, which turned out to be far from the case and felt like her way of making the facility seem cheaper. They almost immediately moved him from level 1 to level 4, but she had never established any sort of care plan or pharmaceutical needs and was then promoted to the site manager or something and was just clueless. Thankfully, her replacement, [name removed], was good and se... read more
Facility is nice and well maintained. The food is terrible. The quality of care is poor. The care givers that came to my dad's apartment were mean and unprofessional. We had to move my dad to another facility to get him the care that he needed.
Business response:
We understand the heartbreak of seeing a loved one’s health decline when a higher level of care is needed. For many, the sorrow and acceptance are difficult to face. Due to privacy laws, we cannot discuss your father’s specific care needs, other than to say that we wish you and your family comfort in your dad’s new place.
We are VERY disappointed with the fact that they will be quitting the making up of beds after washing the linens in March! My mother is 92 and on a walker. She is unable to do this on her own. This should be considered a basic service. Shame on them!
Sometimes we go into my parent's room and it clearly hasn't been cleaned. The sink is often dirty and bathroom is unkempt. The staff at Pacifica is often not very agreeable. They are frequently understaffed and the care givers often seem overwhelmed. As a result of this, they aren't able to pay adequate attention to the residents, who are usually put in chairs and left alone. We also do not feel like the community is worth the price. The community is quite expensive and we do not feel the level of care is where it needs to b... read more
Business response:
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at [removed]. We hope to hear from you soon.
I submit this review with great resentment and disappointment. I want to report what I believe to be very unprofessional and discriminatory treatment by [name removed], director of Pacifica Senior Living. Here are the details. My sister is a recovering alcoholic and when she applied for housing at Pacifica, there was full disclosure that she was 59 and has late stage cirrhosis of the liver (hence her need for assisted living). [Name removed] and other staff members were great -they let her tour the facility and put a down p... read more
Frequently asked questions about Oceanside Senior Living
How is Oceanside Senior Living rated?
Oceanside Senior Living has a 4.8 star rating with 287 reviews.
When is Oceanside Senior Living open?
Oceanside Senior Living is open now. It is open 24/7.