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Ocotillo Animal Clinic and Pet Resort
- Veterinarians
- Chandler, AZ
About this business
Location details
3333 S. Arizona Avenue, Chandler, AZ, 85286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have been a long time of Ocotillo animal clinic and after 17 years, I think I have just about had enough. I originally brought my dog in to the office the middle of March to get his teeth evaluated for a cleaning. They informed me at the time that the doctors schedule was pretty busy due to the backlog created by Covid and that they wouldn’t be able to get me scheduled until May. They mentioned that they would call me back to do the scheduling by the beginning of May, so that I would have a date in which to bring my dog in... read more
The veterinarian staff is phenomenal, but the management?! Not so much. I received a letter from an collection agency stating that I had an outstanding bill from Ocotillo, but what’s so funny is I WAS ONCE AN EMPLOYEE, not ONCE did they reach out to notify me about the balance. Yes, of course I was aware I had to pay them some type of money but before I had left my account had read “0.00” and I told them to LET ME KNOW ONCE THEY UPDATED MY FILE I WOULD PAY WHAT THEY WERE DUE! Businesses have to at least attempt to notify th... read more
😠😤😡🤬 Ocotillo Animal pet clinic and Resort is more concerned on your pets BANK ACCOUNT then helping your pet thorough whatever illness or Vaccinations is needed to keep your pet healthy. I DO NOT RECOMEND THIS PET CLINIC / RESORT.
Business response:
Good afternoon Timothy, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, whenever possible. We are sorry to hear that you did not feel that you were shown a greater amount of empathy about your pet’s illness and or condition at your last visit. We aim to provide you with as much information and educational resources so that you may make the most informed... read more
Too many trips and had to pay multiple times for visits.
If you are currently seeking a veterinarian I strongly advise you to continue your search. If you are currently a client and it has so much as crossed your mind to find a new veterinarian, I strongly recommend starting the transition earlier than later. I do not have any trust or confidence with the staff. The first two times something went wrong was with staff. I let it go, because my dogs and I were comfortable going to there. The third time something went wrong was with vet and staff on the day of surgery. The fourth and... read more
I am heartbroken writing this review of my recent experience with this clinic. My dog was brought in on Monday to have a tooth extracted due to an abscess. She had to be put under. During this visit they also cleaned her teeth. When my parents picked up my dog, she was NOT the same dog she was prior to the visit. My dog was happy, energetic and LOVED to eat. When she was picked up she was none of those things. My dog could NOT WALK. They injured her spine and her back leg somehow (they did not say?) and I want to assume the ... read more
Always a shit show. They're only in it for the money, they have misdiagnosed SO many animals leaving people and their bank accounts destroyed. They'll tell you they couldn't do something then charge you for it anyway. They are for the most part all grumpy and very clearly would rather be working somewhere else. They don't even try to comfort your animal before man handling them and sending them back to you bloody and terrified. Took a whole day to comfort my dog after his appointment. And we didn't get a thing accomplished. ... read more
My experience is that they don't care about helping animals if there is no money involved! A 5 month old black pup was hit twice and brought in to Ocotillo Animal Clinic for help but of course no money to pay for his surgery. It was posted on facebook and several people were networking for a rescue and funds, apparently Ocotillo Animal Clinic didn't want to deal with this on a Friday or over the weekend! They euthanized this pup the same day! The cost for surgery was said to be around $10,000?! Really! An orthopedic vet woul... read more
Boarding Staff is good and Medical staff as well. Unfortunately it's the front office staff that gets in the way of all this. Usually when I arrive to the clinic, front office staff has their face in the phone call they're on, no acknowledgement and rather chaotic atmosphere going on. Spent over 20 minutes today on the phone waiting to get information on boarding for my dog. 20 minutes for a simple schedule question! asked to speak to office manager, at which time I got the voicemail and no call back. Meanwhile I'm at work,... read more
Frequently asked questions about Ocotillo Animal Clinic and Pet Resort
How is Ocotillo Animal Clinic and Pet Resort rated?
Ocotillo Animal Clinic and Pet Resort has a 4.5 star rating with 1,390 reviews.
When is Ocotillo Animal Clinic and Pet Resort open?
Ocotillo Animal Clinic and Pet Resort is closed now. It will open at 8:00 a.m.