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Olde Marco Island Inn & Suites
- Hotels
- Marco Island, FL
About this business
Location details
100 Palm St, Marco Island, FL, 34145, United States
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I paid for cleaning service since it was not included in the hotel reservation, something never seen before, and I did not receive the service or towel changes or anything terrible. I complained at the office and did not receive my refund.
Business response:
Hi Yussuan, Thank you for sharing your feedback with us. We strive to provide a seamless experience for all our guests, and we regret that your expectations were not met during your stay. Your comments about the cleaning service are important to us, and we will review them internally with our team to ensure such issues are addressed. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future. Have a great day!
Business response:
Hello Lazara,Thank you for taking the time to share your score with us. We wish you had better enjoyed your time here on Marco Island, and we hope we can earn your higher regard one day.
Dissapointed. Hotel charged an extra cleaning fee of $101.65 upon arrival. Apparently this is an ADDITIONAL fee beyond what is collected by hotels.com. I was told this was a fee to clean the room but no one actually came to clean the room during the 3 night stay. New towels were inly provided upon request. We were told they were short staffed and were not able to clean the room during the stay those days. Still the front desk would not return the cleaning service fee. In addition, I noticed bites on my arm when I arrived hom... read more
Business response:
Hello Valery,We are sorry to learn that your stay with us at Olde Marco Inn proved disappointing. We apologize for any confusion regarding our cleaning fee, which we will ensure is listed on our booking partners' sites in the future. We look forward to resuming a more robust cleaning schedule as we take your feedback to heart.You can expect a better stay whenever you see us on the island again.
Filthy floors and palmetto bug.
Business response:
Dear Virginia,What a delight it was to serve as your host on the island! While we are thrilled to see your overall high scores, we are surprised by your mention of "filthy floors". Our team is dedicated to providing a clean environment and takes pride in all that we do. We sincerely apologize if there was an inconsistency during your stay. We love having the opportunity to address issues while you are still staying with us so that we may ensure your comfort for the entirety of the stay. Please don't hesitate to contact the f... read more
The overall maintenance was substandard. The hot tub was excessively - unsafely - hot. The unit was dirty and had poor maintenance. No ice maker in the fridge and the common ice maker was broken. The toilet in the master bedroom took 20 minutes to refill every flush. The restaurant turned us away because we did not have reservations - no notice of requiring reservations. The site map did not show how to get from check-in to parking. no signage. Would not recommend.
Business response:
Hey Steven, We were glad to have you with us on our island’s stunning north-end. While we hope you enjoyed the area, the spaciousness of our suites, and other perks, it’s clear some details fell flat during your visit. We apologize for that. We’ll look into each of the maintenance concerns you’ve flagged as keeping our property in outstanding condition is foundational to the positive experience we aim to provide. Should you give us another chance to host you, know that we’re sure we can streamline your visit. Until your retu... read more
I would not recommend or stay here again. I found the office staff unhelpful. We had no WI-FI. Investigate before you book this place. It was not what we were looking for.
Business response:
Hello Lorie, We hope you enjoyed an overall relaxing time on our island’s peaceful north-end. Our team would like to apologize for any internet issues you encountered. We’re also sorry if our problem-solving didn’t turn up agreeable solutions. Being helpful and providing seamless experiences is at our foundation so know that your comments will certainly be taken under internal discussion. We look forward to providing you with a better overall experience should you do us the honor of settling in again. Happy travels until the... read more
So many lovely options in the area with resorts, hotels, and VRBO. Stay anywhere but here!
Business response:
Hey Lillian, Thank you for your feedback. Our team is committed to improving and doing right by our guests. To that end, we welcome any specifics regarding which aspects of your visit could have gone better. We hope to have another opportunity to blow you away in the future. Take care!
We were very disappointed with our stay for the high cost of the property. At arrival in the unit, none of the TVs in the unit worked. When we asked for assistance, there was no one available on the property to assist with the matter. The only one on staff for the entire property was the same girl that checked us in. Her offer was to move us to another unit which did not have TV service either. We were only staying for one night and the whole experience was a hassle. No one bothered to call us to follow up on our stay or exp... read more
Business response:
Hi Raul, Our team’s goal is to ensure that our guests want for nothing when they settle into our property on Marco Island’s beautiful north-end. In reading your feedback, it’s clear we fell short of that aim and would like to apologize. We’re continuing to work through managing our resources during these exceptional times and will be discussing your feedback internally to better inform those conversations. We hope the expansiveness of our suites and relaxing vibes added a positive note to your visit and our team looks forwar... read more
This place was horrible. Upon arriving the lobby was shut down. When checking in at their make shift lobby in a guest room we were informed the pool would be closed our entire stay. They were tenting the entire main building for extermination. It was noisy not to mention concerning to even be on the property. I feel like I should have been made aware of the situation prior to arrival. I would have canceled my stay. Very disappointed.
Business response:
Hey Melissa, We appreciate you joining us and hope our expansive suites made up for some of the lapses in communication you experienced ahead of your visit. We're constantly working to ensure our property is in as great a shape as possible. Part of that process is performing maintenance on our building and its amenities. We appreciate your disappointment and welcome you to be in touch if you have any questions about projects ahead of your next visit to the island. Our team hopes to fully impress you next time!
Frequently asked questions about Olde Marco Island Inn & Suites
How is Olde Marco Island Inn & Suites rated?
Olde Marco Island Inn & Suites has a 4.4 star rating with 2,258 reviews.
When is Olde Marco Island Inn & Suites open?
Olde Marco Island Inn & Suites is open now. It is open 24/7.