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Omaha Steaks
- Meat Shops
- Ridgewood, NJ
About this business
Location details
16 Oak St., Ridgewood, NJ, 07450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Product is good. 2nd time dry ice bag is empty. Ordered it 9 21 2023 and dely on 9 23 2023. Dry ice can't melt this fast as I have other shipments with dry ice and is always full. Never ordering again from omaha steaks due to the dry ice issue
Business response:
Thank you for your review. We are very sorry for the experience you encountered. Each shipment is packaged with dry ice, and with continued high temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
I ordered a big box of food as a gift. The package included filet mignon, pork chops, burgers, chicken breasts, jumbo hot dogs, apple tartlets, seasoning and I added stuffed potatoes. An additional box of burgers were added as a promotional item. These were placed on top of the box with the dry ice and arrived completely defrosted. The recipient of my gift sent me pictures of the burgers. What food business would ship like this? I was so embarrassed and disappointed, and for $142.95 would never order from this company again,... read more
Business response:
Thank you for your review. We are very sorry for the experience you and your gift recipient encountered. Each shipment is packaged with dry ice, and with continued increased temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
I had made several orders from Omaha Steaks. The products were very tasty, but last time, I noticed that the calorie and fat content from the sirloin burgers and grass-fed burgers was much higher on the boxes that were delivered than on the website!!! I asked several people at Omaha Steaks for a clarification regarding the discrepancy, but I received no clarification at all!!!! Their Customer Service is ABSOLUTELY PATHETIC!!! I’m so unhappy that I may stop ordering from them altogether!!!!
Business response:
Thank you for your feedback. Our records indicate we were contacted regarding this issue, and we did update our website to reflect the correct information. We sincerely apologize for your experience, and would love an opportunity to make this right. Please contact us at 1-800-329-6500 or custserv@omahasteaks.com if you need further assistance. We appreciate your business and hope to serve you again soon.
They don't bother freezing their shipments anymore. Just received one that had completely thawed long before it got to me, and everything was warm and dripping blood everywhere. Disgusting!
Business response:
Thank you for your review. We are very sorry for the experience you encountered. Each shipment is packaged with dry ice, and with continued increased temperatures we have been packing extra dry ice to keep our product frozen. Please contact us by phone 1-800-329-6500 or by email custserv@omahasteaks.com, we stand by our 100% Guarantee and would love the opportunity to make this right. We look forward to hearing from you. Thank you.
We are just now recovering from Omaha steak burgers. We thawed 2, cooked them to an internal temp of 175 deg F and made burgers. Both of us became ill shortly afterwards. No more Omaha anything. Beware.
Business response:
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and our records indicate your purchase from 2021 was refunded in full in 2021. Please contact us at 1-800-329-6500 if you need further assistance. Thank you.
I am very upset. My son picked up his package a day after delivered. as a gift from me. It was no longer cold and he is unwilling to eat the products. I thought it would be.sent in dry ice or somehow frozen for more than one day . Hector
Business response:
Thank you for your review. We are very sorry to hear about your experience and would be happy to honor our 100% Satisfaction Guarantee. The dry ice is packaged to last through the day of delivery, so we do ask that it be opened and put away on the scheduled delivery date. We look forward to hearing from you. Thank you.
The burgers were great. The filets were barely edible. The ribeyes were not edible. They were tough as leather and no flavor. My husband and I could neither eat them.
Business response:
Thank you for your review. We are very sorry to hear about the experience you encountered. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
I won Omaha Steak package from a local radio station in Rochester New York. It is the worst beef I've ever eaten in my life
Business response:
Thank you for your review. We are very disappointed to hear you were not happy with your shipment. We have been in business over 100 years and this is not at all the quality we strive to provide to our customers! We stand by our 100% Satisfaction Guarantee, and would be happy to honor it for you. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com for assistance. Thank you.
Ordered the assorted burger boxes ,, 2 of them. Opened up 1 box and made 2 burgers and cooked 180° on Weber charcoal grill. Had diarrhea for 2 days. Emailed them 3 times and no response. Do not buy from this company and no customer service care at all. Buyer beware !! Soooo disappointed never again
Business response:
Thank you for your review. We take food safety very seriously and are sorry to hear about your experience. We stand by our 100% Satisfaction Guarantee, and can confirm both of your purchases have been refunded in full. I apologize you did not receive an email response as well; our records do not indicate receiving any emails from you so we are looking into this. Please call 1-800-329-6500 or email us at custserv@omahasteaks.com if you need further assistance. Thank you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.7 star rating with 283 reviews.
When is Omaha Steaks open?
Omaha Steaks is open now. It will close at 7:00 p.m.