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Omaha Steaks
- Meat Shops
- Willow Grove, PA
About this business
Location details
4017 Welsh Rd., Willow Grove, PA, 19090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Attempted to order by phone according to coupon stating(from AARP Bulletin): STEAK ON A BUN 79.99 free shipping w/promo code 73588NDX. Would NOT ACCEPT ORDER. Stated $89.99 is minimum. This is FRAUDULANT MARKETING; exp 11/30/23. That disclaimer NOT stipulated in add;no other food choices listed to meet that minimum! DID NOT AND WILL NEVER ORDER FROM a company who LIES in an add to charge more from customers!!
Business response:
Thank you for your feedback. We apologize for any misunderstanding regarding our minimum purchase requirement. We would be more than happy to honor this offer for you by phone and waive our minimum purchase requirement. Please call us at 1-800-329-6500 for assistance. Thank you.
The meals never arrived for Thanksgiving, didn’t even notify me it was running 5 days late, offered no compensation. Our meal was completely ruined. Horrific customer service, too.
Business response:
Thank you for your review. We are truly disappointed to hear about your experience, and this is not at all the service we strive to provide to our customers. I would love an opportunity to make this right, and will be sending you an email. Thank you.
I have tried several times to have your texts stopped. No matter how many times I try to unsubscribe they won’t let me. Please stop! It’s annoying to have to delete every text and report you to no avail.
Business response:
Thank you for your review. You were removed from our text list on 11/19/23, my apologies for the delay in responding. We sincerely apologize you were receiving unwanted messages as well, and can assure you you have been removed. We appreciate your business and hope to serve you again in the future. Thank you.
I ordered a package for my sister's birthday. Was supposed to arrive on her birthday. 2 days later she still had not received it. I called Omaha and spoke to a very nice customer person. She said they would have to put a whole new package together and resend it. They sent it express again after I had already paid for shipping. So the package will end up arriving 5 days after her birthday. They did not offer me a discount, a coupon, money off the order, nothing!! Horrible customer service!! Very disappointed!!
Business response:
Thank you for your review. We are very disappointed to hear about your experience, and truly apologize we missed your sister's birthday. The replacement shipment did arrive today, and we have refunded 50% of your purchase back to your credit card. We have transitioned back to using UPS as our primary carrier, and are confident this will provide a better delivery experience going forward. We appreciate your business, and hope to serve you again soon. Thank you.
I ordered some chicken cordon Bleu and I fixed it tonight and we couldn't even eat it. It was awful. I was really looking forward to it and was so disappointed.
Business response:
Thank you for your feedback. We are disappointed to hear about your experience, this is not at all the quality we strive to provide to our customers. At Omaha Steaks, we stand by our 100% Guarantee and would be more than happy to honor it for you. Please contact us custserv@omahasteaks.com and we can take care of this right away. Thank you.
I placed an order that was going to give a free item. When the order arrived the free item was not included. I called and they apologized for not including it and said they “can’t “ send just the free item so they are giving me a $10 gift card. The product was $64! I’ll never order from them again!
Business response:
Thank you for your review. We are very disappointed to hear about your experience. We will be contacting you regarding this and sending out the missing items. You are welcome to keep the $10 gift card for the inconvenience. Please feel free to contact us at custserv@omahasteaks.com if you need any further assistance. Thank you for your business and we hope to serve you again soon.
Very disappointed in quality of products and price local meat market has better quality products for a great price less than half the price Omaha Steaks is charging. They call there scam sale 50 percent off site wide . They say 100 percent satisfaction i didn't get any satisfaction unless I get 50 percent refund of my $200 plus order
Business response:
Thank you for your review. We are very sorry to hear you have not been satisfied with your purchase. We stand by our 100% Guarantee and would be happy to further assist you. Please contact us at custserv@omahasteaks.com and we will make it right! Thank you, and we look forward to hearing from you.
Order twice big family packs one with the free 16 burgers well the burgers within 20 min in fridge after came out of freezer turn brown even taste n smell funny like spoil hamburger wasn't happy u lost a good customer
Business response:
Thank you for your review. We are very sorry to hear about your experience. We stand by our 100% Guarantee and would be happy to further assist you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
truly disgusted for 100 i got steaks so small my only two of my kids got to eat the steak the potatoes as well the hotdogs are disgusting only good thing was the dessert but again only 3 were able to get out the portions don’t match the pictures never again
Business response:
Thank you for your review. We are very sorry to hear about the experience you encountered. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at custserv@omahasteaks.com and we will make it right! We look forward to hearing from you.
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 298 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.