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Omaha Steaks
- Meat Shops
- Willow Grove, PA
About this business
Location details
4017 Welsh Rd., Willow Grove, PA, 19090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I ordered 8 bone-in NY strips and they were so thin it was almost impossible to get them med-rare on the grill. We served them to guests and were embarrassed. Maybe their fillets are better, but I'm not going chance wasting money to find out.
Business response:
Thank you for reaching out,Were sorry this was your experience, especially when serving guests. We know how frustrating that must have felt, and its definitely not what we want for our customers. While some variation can happen with different cuts, the steaks should still deliver the quality you expect from us, and we missed the mark **************** processed a full refund back to the payment used.We appreciate you taking the time to share this feedback, It helps us continue to improve.
I bought over $200 worth of meat I could have bought for $80 at my local grocery store. A complete rip-off. I'm actually going to give some feedback to the radio station I heard the 50% sale from to let them know i'll never trust another add i hear from them. These people are scam artists.
Business response:
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand that value is important and appreciate you taking the time to share your perspective. If you’d like us to review your order or discuss the promotion you received, please reach out to our team at ************************and we’d be happy to assist.
I placed an order for $150, and the estimated delivery date was the next day, which was fine, I accepted it. However, the next day I received an email stating that the order had been shipped, without any further details. The tracking information showed nothing, so I decided to contact customer service via chat, which took 15 minutes for an agent to respond. The answer I received was: "I'm sorry, but I don't know what time your order will be delivered." Disappointing!
Business response:
We’re sorry we weren’t able to provide the delivery details you were looking for at the time, and we understand how frustrating that can be. To help make this right, we’ve made an adjustment to your order in acknowledgment of the experience. We appreciate your feedback and the opportunity to improve.
The quality of service has declined significantly over the past couple of years. This does not seem to be the same company that I was accustomed to doing business with. Recommend anyone looking for great service and quality of product go to the numerous competitors that can easily meet expectations. The delivery speed, quality of products and customer service of Omaha Steaks is not like past experiences any longer. Very unfortunate as I have been a loyal and dedicated customer over the years. I hope they can make some change... read more
Business response:
We’re sorry to hear this and appreciate you sharing your feedback, It’s disappointing to know your recent experiences haven’t met expectations and we want to help. We’d really like the opportunity to better understand what led to this. Please reach out to us at ************************ with your order details so we can look into this further. Thank you for bringing this to our attention.
I have ordered Omaha Steaks as gifts for years. I ordered 5 different gifts for this past Christmas. Two of them were delivered completely thawed, not even cool. I attempted to call customer service, and gave up after 20 minutes on hold. The next day, I carved out time in my day to call again. I stayed on hold for just over an hour. I was given the option to be called back and I did that. Needless to say, they never called me. The way they used to pack everything was awesome! Large, thick Styrofoam and dry ice. This past ye... read more
Business response:
Hi *******, Thank you for sharing your feedback. We’re very sorry for the frustration and disappointment this experience caused, especially after ordering multiple gifts for the holidays. We did leave you a voicemail and would welcome the opportunity to connect directly to review this further. Please reach out to us at ************************ so we can take care of this for you, including refund or replacement options for the shipments that did not arrive frozen. We appreciate you bringing this to our attention and hope to ... read more
The price is not worth the portion size. It's minute. The burger is too small for grocery size buns, the 4 chicken breasts barely covered two dinners, and despite what was organized as high end meat only one package (2 pieces)had bacon wrapped filet (which was also extremely small) The quality is fine but disappointing and a bit embarrassed to give as gifts. Also the $99 deal doesn't include the high cost of shipping. I recommend giving someone a $99 Costco gift card. Then they can choose which ever meat they want. They may ... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear that this order was disappointing, and we understand how frustrating that can be. We’ve gone ahead and processed a full refund for this order, which will be returned to the original form of payment. If you’re receiving marketing communications and would like us to update or remove those preferences, please contact us at ************************and let us know what you’d like adjusted. We’ll be happy to take care of that for you. We appreciate you taking the time to p... read more
I ordered 2 gift packages for my parents and brother for Christmas. The packages contained bacon wrapped filets, pork chops and some other items. Arrived on time. My parents and brother contacted me after opening and stated that the bacon was gray on the filets. After cooking the filets were full of grizzle and tasteless, the pork chops were tough. They were very careful to follow the included cooking directions. I then called Omaha Steaks customer service about a refund which they agreed to. It has been almost a month now a... read more
Business response:
Thank you for sharing your experience. We’re very sorry to hear about the quality concerns with the items received and the frustration surrounding the refund, as that is not the experience we want for our customers or gift recipients. At this time, we are unable to locate an order associated with the information provided in this review, but we absolutely want to ensure this is resolved promptly. We kindly ask that you contact our Customer Service team directly at ************************so we can locate your order and make t... read more
These are the worst. You can't cut them with a steak knife so eating is impossible!!!! Do not purchase from this company .I had a holiday party and we to go to a restaurant because we couldn't even cut them with a steak knife,so embarrassing. And, super important, they won't give you a refund!!!!!!
Business response:
Thank you for sharing your feedback. We’re sorry to hear the steaks did not meet expectations, especially during a holiday gathering. We do see that our team has already been in contact with you and that the steaks were refunded as requested. If there is anything further you’d like us to review or if additional assistance is needed, our Customer Service team is always happy to help at ************************.
Can you say horrible customer service. We ordered a package of different meats for our pregnant daughter and her husband the meat came bad. It was delivered on Dec. 18th, 2025. I have tried reaching out to them through phone calls and emails and have got no response. Today I finally spoke to 2 different RUDE Customer service reps. 1st name ***** that disconnected from the chat because I guess he can't handle his job correctly and then ******** that was ever worse and would not stop arguing back in forth like a 4 year old tha... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 298 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.