Options Financial Residential Mortgage (NMLS #829593)

Kar W 

on BBB

4 months ago

I tried two different offices to get a veteran home loan with this company.Once, it was with a direct lender.That lender waited 7-10 days to tell me, after I was under contract, that his bank would not lend on the condo complex, even though it was VA approved. Not only that, I tried it a second time with a different lender, and found out American Pacific Mortgage did not properly cancel the VA appraisal case.The loan officer refused to help me and sent me to an admin person in the main office.I told her they are inadequately... read more

Susan S 

on BBB

7 months ago

I would give them zero stars if that was an option. My grandson was looking to purchase a home and because he did not have enough years of W2 income, I needed to cosign for him. I have never had to supply as much information for a mortgage as I have for this and it was only for a $120,000 home. I gave them all the usual - bank statements, investment statements, etc. I already own 3 homes ( mortgage free) and I have enough I could easily pay cash for the home, but I want my grandson to assume the mortgage. Every time I though... read more

Loretta G M 

on BBB

a year ago

My son, *********************************** S70202, is a prisoner at *************. In February 2023, he ordered music from Securus. As of this date, he still has not received any music. He has contacted them and as of this date has not received any music. He has sent five request and has not heard from them. What can we do??? 

Heather M 

on BBB

2 years ago

This company has been calling me nonstop and now texting me. I have asked numerous times to be removed from their call list. I have blocked numbers and they still call from different numbers. I dont know how they received my number. 

Heather M. 

on BBB

2 years ago

This company has been calling me nonstop and now texting me. I have asked numerous times to be removed from their call list. I have blocked numbers and they still call from different numbers. I dont know how they received my number. 

Raman S. 

on BBB

3 years ago

Buying your first home should be one of the most memorable experiences; however, ours was one of the WORST experiences I have ever experienced. The lender, ****** Ruklaha, who works with American Pacific Mortgage Company has been the worst customer service experience of my life and is completely inept.To begin with her communication skills are atrocious. She would ignore phone calls and respond via text message or email usually after a few days of us calling and repeatedly messaging her. Certain days she would message us aro... read more

Brian W 

on BBB

3 years ago

Horrible, HORRIBLE servicing. I have 3 mortgages with them, none of them can be adjusted online. Called the help number, and I get operators who can barely speak or understand me, let alone me understand them. They give excuses to why they cannot help - my computer is slow, we just made an update to our system, call back next week, etc etc but when you call back you get the same circus, same clowns. They asked me to send them a signed letter to adjust principle on my mortgage, I did so, never heard back. No changes made. s r... read more

Keith B 

on BBB

4 years ago

Exceptionally unprofessional. APM changed the loan servicer before I had even made one payment and in the process failed to apply a payment to my account. My bank confirmed the check was sent to the correct address with the correct mortgage number annotated on it and was deposited. APM (the original servicer) says they have no record of the payment even after being provided with the check number, date of deposit and all my account information. *********** (the second servicer) says they also have no record of the payment - w... read more

Steve L 

on BBB

4 years ago

****** L and his team were a disappointment to work with. Constant lack of communication, poor follow up, complete lack of urgency despite missed closing. They selected an appraiser who was not from the area that the house I was purchasing was in. It took this appraiser 5 weeks to even go and do the physical portion of the appraisal and ******/team were doing nothing to push this timeframe or ensure the appraiser met deadlines after that point. The appraisal came back with multiple mistakes that were not just subjective to a... read more