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Orchard Pointe at Surprise
- Assisted Living Facilities
- Surprise, AZ
About this business
Personal experiences make all the difference. Come discover Orchard Pointe for yourself. We are a Heritage senior living community that offers Assisted Living, Memory Care and Respite Care. We’re nestled in the Orchards neighborhood of Surprise, just a 30-minute drive from downtown Phoenix. At Orchard Pointe, we offer senior housing that allows you to embrace your individuality, encourage your independence, and access the care you need to live the life you want.
Location details
15048 W Young St, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.
Business response:
Thank you for taking the time to share your experience to help others find our community. We are honored to be entrusted with your mother's care and thrilled that she is enjoying her time with us.
My mom is very happy at Orchard Pointe in Surprise. Within the first 6 months of the move, she received a dementia diagnosis, so my family is very glad that she is getting the help she needs. However, the cost of board minus the care add on went up twice in 4 months and she celebrates her once year anniversary there next week. Admin is non responsive about my inquiries about the rate hikes.
When I went to inspect the property to see if it would work for my dad, every staff person knew all the residents by name. So yes, I would definitely recommend it to someone.
If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families
They were very friendly. The staff was prepared, and the people seemed to be happy.
I would rate Orchard Pointe at Surprise a 5 on all categories it's. It's a very nice place and everybody's very friendly and helpful. They're just very kind friendly people and made us feel very welcome My sister is happy there.
They do care and they do try. For assisted living they're very good.
We had a wonderful tour experience with Orchard Pointe at surprise and were very impressed by everything that we saw. The director was fabulous and we really clicked. The reason my parents did not choose this facility was because it is a little bigger and has an elevator and they wanted something small that was all on one floor. The apartments also did not have balconies or patios and they wanted one so they could sit outside with their dog. They did have beautiful rooms overlooking the courtyard, but there was a waiting lis... read more
It's a very friendly place. There are lots of activities. There are staff to give aid when aid is needed. They manage my loved one's medications, which is awesome. It's very clean, and it has a homey feel to it. She likes the food and generally has no complaints.
Frequently asked questions about Orchard Pointe at Surprise
How is Orchard Pointe at Surprise rated?
Orchard Pointe at Surprise has a 4.7 star rating with 136 reviews.
When is Orchard Pointe at Surprise open?
Orchard Pointe at Surprise is open now. It will close tomorrow at 12:00 a.m.