Orkin

Stephanie S 

on BBB

a year ago

I manage a portfolio of medical office buildings. We acquired a building where Orkin was the service provider for pest control services. As we worked through getting a contract in place, we requested services in the interim for an issue that needed immediate attention. I could not get the account manager to respond or confirm via email that we would be able to obtain the services requested within the timeframe needed, so in writing, I requested for ***** to disregard my previous request for service, as we decided to move for... read more

Nicole F 

on BBB

a year ago

The first couple times ***** came out, they notified us via email several days prior and then a text message rhe morning of. Then, we started getting no notification they were coming, just a text saying we're here. This was also not during the 4-6 time frame we had requested. After multiple calls to the local office, and several rude people we spoke to, we canceled our service. Seems like something shady is going on when they don't want anyone at home to do the outside and when you're paying for treatment of outside perimete... read more

Patricia P 

on BBB

a year ago

If I could rate a BIG ZERO, I would. Paid Orkin in ********, Branch #***, over $10,000 for an attic clean out and termite tenting ten months ago and am still struggling to get the service I was promised. The attic clean out was horrible. Rushed work. Entry points were not sealed and the technicians damaged our duct work in the attic. We no longer receive any air flow coming out of the vents in our home. 2 months after the attic clean out after multiple attempts to have ***** return to seal the entry points they neglected, we... read more

Lauren L 

on BBB

a year ago

Would give zero stars .I was literally forced to renew my contract or I would not be able to sell my property .My property has a current termite contract and ***** refused to release my inspection report unless I renewed for another year . Literally a week before my closing on my houses.I was told this is their unwritten company policy .I was also told in writing although my policy is active, I was required to renew my policy in order to have a copy of my report for the closing company . We paid the renewal fee as our Holme ... read more

Kat T 

on BBB

a year ago

***** took over the smaller local business that I was using for pest control. The price continues to go up while they do the same thing they've done for the past 6 years. Over the past two years, the cost has gone up almost $30 per visit. I think it's time I found another company. I don't want to hear about "inflation" because nothing warrants that kind of price increase per visit. 

Patricia W 

on BBB

a year ago

If I could give them a zero stars I would. I have had ***** for about 6 years. Today a tech came over when I was not home. I received an email saying that service was complete. When I called Orkin I was told that the tech completed the outside service. I told the person on the ph that I never get outside service and even if I did that my gate was locked so that couldn't possibly be true. I was charged for a service that I did not receive. So that is fraud. A manager is supposed to reach out to me but all I want is a refund. ... read more

Lisa C 

on BBB

a year ago

"OVERPRICED SCAMMERS" "UNPROFESSIONAL EXTERMINATORS" (DAMAGED PROPERTY) I only have a 900 sq ft. home and was charged over $6,000.00 for them to vacuum up old insulation and bat f**** and seal spots where bats could be entering. I asked one of the guys of the two who came, is my roof leaking anywhere that you could see? He said, oh, I don't know, I don't do that kind of work. I knew then patching or construction of my attic wasn't taking place to keep bats out. The 2 guys wore white hazmat suits and respirator masks to not i... read more

Pat H 

on BBB

a year ago

Terrible service and ZERO accountability. Spent $4000 on their treatment plan only to have house infested within the warranty period...they refused to address and demanded another $600 to even look into their failures. Over $40,000 in damages later and they still refuse to honor their warranty. This company should be avoided and not trusted. There are MUCH better services providers in this space than this firm 

nancy k 

on BBB

a year ago

I am reading through the reviews and the same thing happened to my mother. She is 87 years old and was taken advantage of. ***** did not communicate to her that this service (which ended up being three different service transactions) would add up to $12,000 and more. I (her daughter) was told in the beginning of this that they would help my mother understand what was going to happen with the crawl space and the treatment for rat/mice infestation. My mother said she kept getting a different bill every other day. Upon talking ... read more