Orkin

4.7

Pest Control
Collinsville, IL

About this business

Home ServicesPest Control

Location details

100 Lanter Ct, Ste 4, Collinsville, IL, 62234, United States

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4.71,473 reviews

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Vincent Phillips Sr.

2 years ago

First of all I don't appreciate Orkin making appointments for me. Then they only give me a day or two notice. Not enough time for me to make accommodations. Orkin should be allowing customers to select their appointment date. Just like Orkin everyone in my household works Monday through Friday. Should be a little more customer friendly. I will call and schedule my own appointment and if that's a problem then Orkin will surely have one.

Dwayne Hubbert

2 years ago

I paid for a year of service in advance. After the service started my card was billed twice. I was able to get a refund and I also had my card removed from their system to prevent more problems. Just today I received a bill in the mail for service that I have already paid for with the year service. I do not trust Orkin and I want nothing to do with the company. They are very dishonest. I should mention I notified them I do NOT want to renew my contract and I will be going to the Illinois Attorney General's office to file fr... read more

Business response:

Mr. Hubbert, Thanks for reaching out and my apologies for the issues you have had with your billing. Looking at your account, I don't see any further billing issues or any service activity scheduled going forward. Please feel free to reach out if we can help in any way.

Nora Weiger

3 years ago

Orkin started off great. Loved the lady that would come and spray the house. I also would only get charged the price I was told. After a couple months, I had a new technician and I was getting charged more than double what I was told I'd pay each month. I finally realized after a couple months and they refunded me hundreds of dollars. Then all of a sudden, I was getting texts of appointments I have never made. I would call and cancel them just to receive another text with a new appointment I didn't want. I was getting charge... read more

Business response:

I sincerely apologize for the issues and I'm sorry that your experience was not a positive one. I wouid like to help if there is anything you still need our help with going forward.

Bernadine Branch

3 years ago

Today an Orkin technician was at my house. He barely put traps down. I had to call him back 3 different times and he still didn’t put traps in every room. He left traps for me to do it myself I guess.

Business response:

Ms. Branch I'm sorry that our service did not meet your expectations. Per our phone conversation earlier today: -Our Service Manager has reviewed the service call -We will come back out to complete the services -We'll call you to set up a time that works best for you as you have other commitments this weekend Thank you for the feedback. It helps us provide better service to our customers.

Boyce McCraw

4 years ago

It works great. I like it

Business response:

Thanks for trusting Orkin to protect your home from pests. Please reach out to us if you ever have questions or need anything.

Al Grudzinski

4 years ago

It works!!!!!!!!!!!!!!!!!!

Business response:

Thanks for trusting Orkin to protect your home from pests. Please reach out to us if you ever have questions or need anything.

Eustacia Jones

5 years ago

professional personnel but service is unsatisfactory

Business response:

Ms. Jones, I am sorry that your experience was not up to your standards. We strive to keep our customers happy and satisfied. Please contact the office, and we will be more than happy to help you. Thank You!