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Ovation Apartments
- Apartments
- Austin, TX
About this business
Location details
2425 E Riverside Dr, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Esto aquí es muy horrible, se roban tu dinero. Hay muchas cucarachas, llegan arreglarte los daños que ya tenía el apartamento y lo empeoran. Definitivamente esto aquí es una estafa
Business response:
Hola, Gabriela. Gracias por evaluar la comunidad y comentar tus opiniones. Nos esforzamos por garantizar que nuestros residentes disfruten de sus apartamentos y experimenten la máxima tranquilidad en su entorno de vida. Tu confianza en nosotros lo es todo y nos encantarÃa analizar tus comentarios con más detalle para saber cómo podemos ayudarte mejor. EnvÃanos un correo electrónico a ovationmgr@tamresidential.com lo antes posible.
Verified Renter Roach and spider problem is out of control as well as Extra hidden fees and rent going up every month units are having mold’s leaking ceiling
Business response:
Asumani, thank you for bringing your concerns about pests and billing to our attention. We would like to gather some additional information about your comments so we can address the situation personally. Please email us at ovationmgr@tamresidential.com at your earliest convenience.
Verified Renter This is the worst place I have ever lived. The front desk staff and maintenance trash. The apartments have roaches, bed bugs, and homeless people all around. In 6 months of me being here they've changed owners. Groups of men be out drinking and partying late with music up. Never fixed a water issue I have in my dishwasher, loose toilet that feels like it's going to sink in at any moment. They switched portals to pay rent and I complained about any issue with a low balance in my portal, on the 3rd of the month... read more
Business response:
Munkhgerel, thank you for making us aware of your concerns with our upkeep, atmosphere, and management. We consider it a top priority to provide exceptional service at all times, so we regret that you feel less than satisfied with your experiences in our community. Rest assured that we plan to thoroughly reevaluate our performance so we may determine whether any changes need to be made to our policies and procedures. At your earliest convenience, please email us at ovationmgr@tamresidential.com.
DO NOT MOVE HERE! There have been problems since day one when we moved in. To start the apartment was not ready for our move in time. The people in the office gave us our keys and said to just come back later. When we came back later the apartment still was not ready, but we noticed the door was open and there were people working inside. When we spoke with the people inside, they had no idea that we were moving in that day. No one from management communicated with them and by that time the office was already closed. This was... read more
Horrible Horrible management and maintenance. Entire place is infested with roaches. They use false advertising. Our unit wasn’t ready upon move in date. They broke our lease and put us in a dirty unit with a moldy washer and defective dryer. Our AC hasn’t worked properly in two months. They’ve yet to fix. Hundreds of dollars paid to towing company because they failed to mention any of their policies. Don’t live here if you can afford it. They are understaffed with the staff’s focus on new tenants’ money & how they can get m... read more
Business response:
Thank you for your feedback. Our goal at Ovation is to always present a professional service for our residents and guests. If our team failed to meet your customer service expectations, we sincerely apologize. Please continue to stay in contact regarding your current issues by reaching us at 512-462-1044 or email me directly at ovationmgr@tamresidential.com, Our goal is to make sure you are taken care of. We look forward to speaking to you soon!
Awful, don’t move here Huge mistake moving here. NO MAIL (go wait an hour at USPS anytime you need mail). NO POOL. There’s BUGS. You can’t get packages, they keep locking the gate and not letting in Amazon/FedEx. Made up fees. Awful.
Do Not Move Here Have lived here since these apartments were called Mountain Ranch. Nothing has changed except “new management” and slapping some paint on the outside of each building. The back gate has never been repaired. There was a leak towards the back of the property that literally caused a mini waterfall to form because it took them a few weeks to get it fixed, which by the way is still not safe (they just threw some wood on top of the hole they made). Also don’t expect to sleep well since there is always people loite... read more
Affordable but not worth the price This has been the worst apartments I'v lived in by far. Dealt with roaches, broken beer cans all over parking lot, leaking faucets, cracking apartment walls, among many other issues. I moved out and am still being wrongfully charged. Management is not too helpful.
Business response:
Thank you for your comments. We take pride in providing our residents with excellent customer service. I would love to help you further. Please contact our office so that we can help make your home happy.
Great location but pretty bad crime We moved into these apartments October 2013 and for the most part we really liked them. The office staff was mostly friendly and helpful. No maintance issues, problems were usually resolved within the week depending on the problem. No bugs! That was one of the big things for me especially considering its an older apt. What made us move was we had our car stolen from the parking lot right in front of the office and also had a break in too. A friend of mine was held at gun point in the middl... read more
Frequently asked questions about Ovation Apartments
How is Ovation Apartments rated?
Ovation Apartments has a 3.6 star rating with 275 reviews.
When is Ovation Apartments open?
Ovation Apartments is closed now. It will open at 10:00 a.m.