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Pacifica Senior Living Spring Valley
- Assisted Living Facilities
- Las Vegas, NV
About this business
Welcome to Pacifica Senior Living Spring Valley in Las Vegas, Nevada. Our comprehensive Memory Care program is designed to enrich the lives of residents with Alzheimer’s and other forms of dementia. Feel safe knowing that your loved one is in a warm and welcoming environment receiving the utmost care and respect.
Location details
8880 W Tropicana Ave, Las Vegas, NV, 89147, United States
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They’re competitively priced and overall pretty good service. It’s dedicated to just memory care as opposed to mixed use – with assisted living. There is enough parking, but there is a bit of a walk, but there is a drop off for your loved one. The friendliness of the staff and the environment looked interesting.
Business response:
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We used this community for respite. I just feel that they’ve got too much work, but I have to call so many times to arrange - to make sure that things are okay. They never call me back. I had my loved one there and they didn’t really know what she did at night. They didn’t give me all of her shampoo and stuff – it was just lacking in peace of mind.
Business response:
We are sorry to hear that your experience with us at Spring Valley didn’t meet your expectations. We work diligently to make our seniors our top priority, and to keep lines of communication open with the resident’s loved ones. We have no reports on file for any missing items, including shampoo, and invite you to reach out to our community management team with any concerns you have regarding any items you feel may be missing.
The activities seem pretty normal – like what everyone has. Make sure initially, at least for the first month or two – make sure you’re on top of things – especially the medication. The food is pretty good for the most part. Parking can be a little challenging. We’ve never had any issues with the laundry service.
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At this point I’m happy. As far as the facilities go, it’s as it gets. There are a few things. Nothing is perfect. I’d give cleanliness a 4.5 an A for effort. The staff gets a full 5 though. They provide all services so a four and a half. I think the only thing is that they could have more staff. I do my loved one’s laundry. When they do it things get misplaced – so I just do the laundry. As soon as I went into Emeritus - I knew this was the place for my loved one.
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All the things I rated were excellent. The only thing lacking is the continuity between caregivers between shift to shift to shift. You can tell one caregiver something and it doesn’t get passed on to the next shift. They are working with me to get this worked out. It has shown improvement. If I knew what I know today when I made the choice to place my dad here, I’d still place him here. The food is okay. I’ve had the food several times.
Business response:
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It's very nice. The food is very good we have all eaten there. The executive director Emily is right on top of things. They take residents on outings, and they have religious services, and entertainment come in. I chose Emeritus because of the people, and how they were able to calm me down, and check in on me through this difficult process. They were very helpful in terms of giving me good advice about what to expect and how things would go.
Business response:
Thank you very much for your feedback.
Frequently asked questions about Pacifica Senior Living Spring Valley
How is Pacifica Senior Living Spring Valley rated?
Pacifica Senior Living Spring Valley has a 4.8 star rating with 235 reviews.
When is Pacifica Senior Living Spring Valley open?
Pacifica Senior Living Spring Valley is open now. It is open 24/7.