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Paul Potolicchio of Mutual of Omaha Mortgage
- Mortgage Lenders
- Scottsdale, AZ
About this business
Location details
7580 N Dobson Rd, Ste 100, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Customer services, always available when questions needed to be answered.
Business response:
Thank you, DeRaun, for taking the time to share your experience. I'm thrilled to hear that you found our customer service responsive and available when you needed it. It's important to me that you feel supported throughout the process. If there's anything else I can do to assist you, please don't hesitate to reach out.
Verified by Mutual of Omaha Mortgage
They were very quick and thorough with instructions and actions. From start to finish it was around two weeks from start to having money directly deposited in my account. Great job!
Business response:
Thomas, I'm thrilled to hear about your positive experience! It was a pleasure working with you to ensure everything went smoothly and efficiently. We strive to make the process as quick and clear as possible, and it's great to know we hit the mark. Thank you for trusting Mutual of Omaha Mortgage!
Verified by Mutual of Omaha Mortgage
Paul answered all my questions and iwas very friendly and professional.
Business response:
Thank you, Patrick, for your kind words. I'm really glad I could answer all your questions and provide the friendly, professional service you deserve. It was a pleasure working with you, and I’m thrilled to know you had a positive experience with Mutual of Omaha Mortgage. If you need anything else, feel free to reach out.
Verified by Mutual of Omaha Mortgage
When things started looking bad Paul never gave up. Thanks to him we are very happy with the results.
Business response:
Kevin, I truly appreciate your kind words. The home buying process can be stressful, and it's always my goal to ensure my clients feel supported every step of the way. I'm thrilled to hear that we achieved a positive outcome, and that you're happy with your new home. It was a pleasure working with you.
Verified by Mutual of Omaha Mortgage
I put off this process for long time because I thought it would be a long drawn out process. I am so happy Paul was my agent from start to finish. He answered every question. Paul is amazing. He is my hero.
Business response:
Lutricia, thanks so much for the kind words. I'm so glad I could make the process as smooth as possible for you and answer all your questions. It always makes my day to hear that I've helped someone achieve their homeownership goals. I appreciate you taking the time to share your experience. "Hero" is quite the compliment!
Verified by Mutual of Omaha Mortgage
Easy communication and very understandable
Business response:
I'm thrilled to hear that you found our communication easy and understandable, Eduardo. It's always my goal to provide clear and concise information to make the mortgage process as simple as possible. I appreciate the 5-star rating and your kind words. Thank you for choosing Mutual of Omaha Mortgage.
Verified by Mutual of Omaha Mortgage
Paul was a pleasure to work with. He was highly responsive, broke down the process in the simplest way possible, and made the entire experience positive. I hope to work with him again in the future one day.
Business response:
Thank you for the outstanding review, Joshua. I'm thrilled to hear that you had a positive experience with me at Mutual of Omaha Mortgage. It was great working with you and breaking down the process in a simple way that's easy to understand. I too look forward to the opportunity to work with you again in the future.
Verified by Mutual of Omaha Mortgage
Poor website making it difficult to provide required documents
Verified by Mutual of Omaha Mortgage
Ryan, the orginal person I spoke with to get everything rolling ended up leaving the company. There was no communication that I had been assigned another person. They never reached out. Things were changed on my loan because there was no communication. It seems like I was just passed around to whomever was avaliable.
Business response:
Audrey, I'm really sorry to hear about your experience and the communication issues you faced. It's concerning to know that you felt passed around, and I acknowledge that this is not the level of service we aim to provide. I appreciate your feedback and will use it to address these gaps with my team to prevent this from happening in the future. If there's anything specific I can do now to make things right or assist you further, please let me know. Your experience is important to me, and I want to ensure we improve from here... read more
Frequently asked questions about Paul Potolicchio of Mutual of Omaha Mortgage
How is Paul Potolicchio of Mutual of Omaha Mortgage rated?
Paul Potolicchio of Mutual of Omaha Mortgage has a 4.8 star rating with 27 reviews.
When is Paul Potolicchio of Mutual of Omaha Mortgage open?
Paul Potolicchio of Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.