Paychex

Michelle B 

on BBB

4 years ago

Paychex is obviously suffering from the same staffing issues as many other businesses since the great resignation. Sales cannot provide a clean quote to add on services: Pages are missing and/or pricing not included. Implementation never makes contact to set up the new service. Billing invoices an amount that does not match the quote ($900 instead of $300) even though the service has never been implemented. There is no way to contact someone higher up that may be able to cut through the incompetency. The bright spot is that ... read more

Tara K. 

on BBB

4 years ago

I was garnished when I shouldn't have been. $3,500 gone. I took the creditor to court. I won. My garnished wages are supposed to be returned. It's been a month now and Paychex has still failed to return my money. I've called, they do nothing mg but say "gonna take longer...." After being told first 7-10 business days. Then told 30 days. Now what? I have 4 kids, a disabled husband and I'm pregnant. We need our ******* money and this is beyond ****** up. 

Michelle M 

on BBB

4 years ago

I have been a Paychex customer since 2021. I have a small Nursing Service and I never get in touch with my representative and never get a call back from anyone. I will be leaving paychex. This is not the only business I help run and I have never felt so small then since I have been with paychex. 

Kevin B 

on BBB

4 years ago

The hallmark of Paychex is clerical incompetence. The worst fault that an HR company can have! I am blown away by the idiotic decisions that they make, and that cost me money. I’m 2017, I got so frustrated with their disorganization that I quit them altogether and rolled our IRA funds over to a new vendor. Only they didn’t transmit everything. They kept an interest payment and didn’t bother to tell anyone that the account still was active — actually they told us it was closed! — then issued the check to a defunct address (no... read more