PENNYMAC

John C. 

on Birdeye

4 years ago

I'm not great with the technology, perhaps a flattening of my learning curve would have helped. 

Stuart C. 

on Birdeye

4 years ago

Process was smooth with few of any issues. Team addressed all my questions promptly. 

Thucha N. 

on Birdeye

4 years ago

There were some days that I don’t hear anything from them. But some days they called and said I missed some documents which I already submitted to them. They don’t even take a look at the file to verify if it’s there before they contact me. Only the time they were very nice and on top of thing is when I still shopping for rate, haven’t decide which bank I will chose. After I signed that I will go with PennyMac, things change. They don’t need to be nice anymore. 

Clayton G. 

on Birdeye

4 years ago

Easy and painless. 

ANDREW J. 

on Birdeye

4 years ago

Team was great and answered questions throughout entire process 

Evan J. 

on Birdeye

4 years ago

Couldn’t have asked for a better experience from start to finish… I was a little nervous in the beginning but the MAC team gave me clarity and made it all make sense. Thank you MAC team! First class service and support. 

Garalene P. 

on Birdeye

4 years ago

When I called I talked to a different person , that would give me a different answer, made the whole experience very stressful 

Dominic H. 

on Birdeye

4 years ago

Great experience overall. Only thing I didn't care for was the request for a letter stating a break in work history for my wife when she was in Grad school. I asked why it was required and no one could give me a reason. We have multiple loans through PennyMac and this seemed odd. We eventually just submitted the letter to keep the process moving but no one ever gave me a reason why it was needed. 

MARCUS B. 

on Birdeye

4 years ago

Fast service