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PENNYMAC

4.6

About this business

Location details

14800 Trinity Boulevard, Fort Worth, TX, 76155, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.62,661 reviews
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DAVID M.'s profile image
DAVID M. 
3 years ago

This whole process was quick, efficient, friendly and accurate. Thank you for helping us through this endeavor and the assistance you provide. It was a great experience! 

Nory Ann A.'s profile image
Nory Ann A. 
3 years ago

Ashley Benton was great. She wanted to compete. I already told her that my husband call the bank. She gave me what we need. Me and my husband were very satisfied to her service. 

Pamela B.'s profile image
Pamela B. 
3 years ago

Great customer service & vey pleasant representatives. Happy with my product. 

Daniel D.'s profile image
Daniel D. 
3 years ago

Jessica did a great job guiding us through the process. 

CARLOS N.'s profile image
CARLOS N. 
3 years ago

Documents changed while processing. Calling in multiple times, multiple days, and never getting ahold of my mortgage team. No one would update me until the loan officer returned from vacation/emergency leave/working from home/sick (all of these excuses were given when calling in to justify the delay) Closed later than expected. The acquisition team is quick to get people on the hook; then transferred to people who are never there to answer the calls. Seems as if they get overloaded with files making it a quantity vs qualit... read more

Matthew C.'s profile image
Matthew C. 
3 years ago

Great! She was professional, organized, and efficient. 

Homayun N.'s profile image
Homayun N. 
3 years ago

My experience was great and everyone was professional and friendly. 

Jeffrey S.'s profile image
Jeffrey S. 
3 years ago

Pleasant experience and great personnel assigned. Met me on a crime scene to complete paperwork because I was unable to leave due to nature of work assignment 

William F.'s profile image
William F. 
3 years ago

I had a service question in which I wanted to be able to see a previous loan on my home page along with my new loan. That has still not happened, though I was assured it would appear next day at latest. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.6 star rating with 2,661 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.