PENNYMAC

JAMES H. 

on Birdeye

5 years ago

I don't go around recommending anything to anyone, so don't hold it against Sara. Sara does need to work on her personality some, open up, smile over the phone and totally enjoy your work, when a customer makes small talk, make small talk, mirror the customer if they like small talk, do it, if they are all business then be all business. I am not sure why this survey is on Sara though, there are at least two other people I worked with during this process. One bonehead addressed me as Hammer. 

ISAAC S. 

on Birdeye

3 years ago

The whole process was smooth and flawless. The communication was great. The notifications that required our action was great and timely! 

MELISSA L. 

on Birdeye

3 years ago

At first I was a little lost and confused but once things got moving and explained I was able to understand. The company took good care of me and worked above and beyond to help. 

Ernie Mills J. 

on Birdeye

3 years ago

The refinance supervisor made the process go smoothly and quickly. 

Ashley N. 

on Birdeye

3 years ago

It was a pleasure to with with Tynisha and the whole team. 

David R. 

on Birdeye

3 years ago

The employees were very clear and what was expected of me and what they were going to do. Any questions I had were promptly answered. And everybody was pleasant friendly and it was a wonderful experience. 

Crystal C. 

on Birdeye

3 years ago

the service was fine 

ANGEL M. 

on Birdeye

3 years ago

Good communication about the loan. 

DAVID B. 

on Birdeye

3 years ago

Tynisha was very quick to respond, and timely in rectifying problems. 

Robert W. 

on Birdeye

3 years ago

Brittany was amazing te entire time. For the most part Dominique was pretty great too. The rest of the team was absolutely terrible. They caused an immense amount of confusion and turmoil. Honestly, I don't think I will ever use PennyMac after this.