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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

4300 Duncan Avenue, St. Louis, MO, 63110, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.55,404 reviews
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Lee D.'s profile image
Lee D. 
on Birdeye

a week ago

Was an amazing experience extremely helpful and insightful on the experience!  

Business response:

Thank you for taking the time to share your experience with us, Lee. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply* 

James N K.'s profile image
James N K. 
on Birdeye

a week ago

No 

Business response:

Hi James - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply* 

Jalashree B.'s profile image
Jalashree B. 
on Birdeye

2 years ago

I am so grateful for PennyMac's commitment to helping its customers and being so incredibly caring, thorough, and patient throughout the process. I cannot say enough good things about their team - such a pleasure to work with them! 

SANDRA A.'s profile image
SANDRA A. 
on Birdeye

2 years ago

The communication as far as what documents were needed towards the end was confusing. I kept receiving messages to provide proof of reserves but I had to call in to get clarification. I also felt the confusion with the subordination delayed my closing and I was asked to follow up with the lender who needed to complete the subordination. 

Della C.'s profile image
Della C. 
on Birdeye

2 years ago

Every thing smoothly. Questions and phone calls were ansewered promptly. 

Lance W.'s profile image
Lance W. 
on Birdeye

2 years ago

Tynisha kept me up to date on the progress and answered all of my questions and concerns in a prompt manner. 

Wade B.'s profile image
Wade B. 
on Birdeye

2 years ago

Unbelievably seem less process. By far the best I’ve ever had. 

William E.'s profile image
William E. 
on Birdeye

2 years ago

The only thing that we were a little disappointed in was the physical checks that were sent to us to close out the bills. In this day and age it is easier and faster to take care of these things on line. With physical checks being sent through the mail, too many things could happen. We would have rather the money transferred electronically to us that way we could have distributed it accordingly and instantly. 

Derwin M.'s profile image
Derwin M. 
on Birdeye

2 years ago

Process was good 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 5,404 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.